“Why does my fire stuck restart my receiver?. I have now purchased 3 different fire sticks with same problem. Last fire stick I plugged directly into another TV with no problem. Can you help? Thanks”
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Hi Byrd, Our sincerest apology for the inconvenience this caused you. We're sorry to hear the receiver is not working properly and it restarts by itself when the firestick is connected. We want to confirm if the issue happens only on the smart hub or any external devices connected as well. This issue might be caused by a setting on the AV Receiver or connected device. If the firestick is the only one having the issue, disable the Control for HDMI or BRAVIA Sync on the AV Receiver and CEC functions on the firestick. Verify if the issue is resolved. If not, try the following: - Perform a power reset on the AV Receiver and connected device. - Try connecting the playback deice to a different HDMI port on the receiver. - Check that your AV Receiver and playback device are running the latest firmware. In case you need further assistance, please let us know. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct link, email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "Home Audio" and from there you'll see different ways to reach us. Regards, Jess
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