“The setting for Surround sound will not work for streaming services but will work for the adds on them. Will only play the background music but no dialog. I can change the setting & will work with only front speakers. Surround works for everything else.”
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Hi Wyatt, Thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your Sony unit. If you are not able to get any surround sound effects when playing audio, there may be a problem with your hookup or there may be an incorrect setting. Please follow these troubleshooting steps to isolate the issue: -Be sure to select the optimal sound field for the content. For details on the sound fields, see “Selectable sound fields and their effects.” -If you still have the same problem after changing the sound field, make sure the speakers are securely and properly connected to the A/V stereo receiver. -Check that the speaker settings are appropriate for the setup using “AUTO CAL” in the “
” menu or “PATTERN” in the “ ” menu. Then check that sound is output from each speaker correctly using “T. TONE” in the “ ” menu. -Perform a test tone operation to check if the speakers are functioning correctly. -Increase the volume level of the speakers. -Try selecting a different size (small or large) for the surround speakers in the menu. -Select the correct speaker pattern on the Audio/Video (A/V) receiver. For more information on setting up or to fully enjoy theater-like multi-channel surround sound (5.1 channel), please check the Operating instructions of this unit found on our Sony Support Site. (page 15-17). If you need further assistance, please let us know so we can turn your experience around. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct link, email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "Home Audio" and from there you'll see different ways to reach us. Regards, Jess Sorry, there was a problem. Please try again later.