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Hi T, Thanks for reaching out! To best assist you, please contact your dealer/Best Buy as they are best equipped to respond to your concern. In case you need technical assistance or information with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at [email protected] with the following: Name: Best Buy Username: Model Number: Issue: Telephone Number: Thank you so much for considering Sony! Regards, Jess
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