“Just bought this unit . The remote that came with it will not work . Changed the batteries. But the unit will respond to the Hisense TV remote . But I can or properly set up unit with TV remote. What can I do to fix ?? Help ! Thanks”
Answer This Question
1-2 of 2 Answers
Hi FredE We're sorry to hear that the remote doesn't work. Allow us to help and turn your experience around. Check the remote control after each step to determine if it is working. If you need model-specific information, check your manuals . 1. Remove any objects that may block the IR signal between your remote control and the device. 2. Check if the LED on the front of your device (TV) is blinking when pressing a remote button. If the LED blinks/flashes when pressing your remote buttons, the remote is sending a signal and the device is receiving it. 3. Reset the remote control. 4. Perform a power reset of the device. Additional troubleshooting is available on our support website. Please look for "The remote control doesn't work" article for more details. For further assistance, please email us at [email protected]. Regards, Erin
Sorry, there was a problem. Please try again later.You should be able to walk into best buy with the remote and your receipt and exchange it. I was able to set up my TV and receiver using the google TV remote. It works perfectly.
Sorry, there was a problem. Please try again later.