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Hi Miker, Please follow the troubleshooting steps on this link to resolve the issue. https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh590/articles/00032091 If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: Bestbuy Username: Model Number: Issue: Telephone Number: Sincerely, Sam
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