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Hi Mathew, Thanks for reaching out to us. We're sorry you've been running into difficulty. HDMI-DVI conversion cable is not recommended. If you connect an HDMI-DVI conversion cable to a DVI-D device, you may lose audio and/or image. If the audio is not output correctly, connect the audio cable or digital connection cable and set the input jack again. If you connect to a TV that is not compatible with the Audio Return Channel (ARC) function or you want to select an audio signal using a cable other than an HDMI cable (e.g. via an optical digital cable or an audio cable), switch the audio input mode. For details, visit the help guide of our STR-DH590 on our Sony Support website and search for the following article: “Switching between digital and analog audio “IN MODE”.”. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct link of the help guide of the product as of now. If your TV does not support the System Audio Control function, press AMP MENU, then set “
” - “AUDIO.OUT” to “TV+AMP” on the display panel to output the sound of the TV from the TV speaker and the speakers connected to the receiver. Regards, Jess Sorry, there was a problem. Please try again later.
