“I bought this in Dec and I've sent it out to be repaired by sony warranty twice now. It will not produce surround sound in 5.1 surround modes. Not in hdmi or optical and no one can seem to fig this out. Any help?”
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Hi Lastat, Thank you for reaching out to us with your concern. We are so sorry about what happened and for the inconvenience. This is definitely not the experience we wanted you to have with our product. For surround sound issues, please try following the steps provided on the links below and see if it resolves the problem: No sound from the center or surround speakers - https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh590/articles/00024519 How to troubleshoot low sound or no audio from the rear surround sound speakers - https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh590/articles/00024901 If this does not help, please email us at [email protected] with the following details so we can better assist you. Name: BestBuy Username: Model Number: Issue: Telephone Number: We are looking forward to your message! Sincerely, Romeo Sony Social Support
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