“My chrysalis active subwoofer works fine with my old receiver but not at all with this new one. It is set to 5.1 and powered up with volume up... Speakers set to small. Don't want to return this after waiting for it to be back in stock.”
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Hi Xepj, Thank you for purchasing the STRDH590. We regret to hear you're having some issues getting your subwoofer to work. Let's try to isolate and resolve this issue by following the troubleshooting steps on the link below: https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh590/articles/00024783 If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details: Name: Bestbuy Username: Model Number: Issue: Telephone Number: Sincerely, Sam
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