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Hi Rick, We do apologize for the inconvenience. Does your laptop has Bluetooth? Try to power reset the AV receiver and try again. Simply unplug the unit and wait 1-2 minutes then plug the device back in and power on. See page 31 for more details regarding your concern. https://www.sony.com/electronics/support/res/manuals/4726/55cd375e0f9e7103f2b6baa747ed9072/47269061M.pdf Hope this helps! David
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