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Hi Maggie, Thank you for reaching out Sony. We're sorry to hear the issue that you are encountering with the receiver. If “PROTECT” appears on the display panel, the receiver will automatically turn off after a few seconds. Please check the following steps on this link to troubleshoot the issue: https://helpguide.sony.net/ha/strdh59/v1/en/contents/TP0001553199.html Should you need further assistance, please email us at [email protected] with the following details so we can better assist you. Name: BestBuy Username: Model Number: Issue: Telephone Number: Regards, Kris
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