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When I had that issue, I contacted the Geek Squad and the technician was excellent and fixed it.
Sorry, there was a problem. Please try again later.Hello Supeduprodeo, Thanks for reaching out, and we apologize for the inconvenience. We are not sure what audio video device you have this receiver connected to. However, you may try changing the sound field of the receiver according to the speaker connection & input source, and adjusting its equalizer to isolate the problem: https://helpguide.sony.net/ha/strdh59/v1/en/contents/TP0001559207.html https://helpguide.sony.net/ha/strdh59/v1/en/contents/TP0001553391.html Because input sources vary in the quality, type, and strength of the signal being received, it is normal for the overall volume to differ from input source to input source. You may also try checking/adjusting the settings related to the sound of the connected audio video device to further isolate the problem. Additionally, the STR-DH590 features Night Mode which allows you to hear the dialog clearly even at a low volume level. Please refer to the following link for more details: https://helpguide.sony.net/ha/strdh59/v1/en/contents/TP0001553279.html If this does not help, please email us at [email protected] with the following details so we can best assist you. Name: BestBuy Username: Model Number: Issue: Telephone Number: Best regards, Romeo Sony Social Support
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