Questions & Answers

Q: QuestionCan you pair these with gym equipment that has video running?

Asked 5 years ago by BillB.

This question was asked about the related product: Sony - WF-SP700N Sport True Wireless Noise Cancelling Earbud Headphones

• A:Answer Hello, BillB! You may find this information helpful to your inquiry. Our headphones are designed to receive an audio signal from audio devices that support the Advanced Audio Distribution Profile (A2DP) Bluetooth® profile. (Ex. Mobile phones, smartphones, music players, etc.) I hope this helps! Regards, Romeo

  Answered 5 years ago by SonyListens

  
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Q: QuestionCan I use them for phone calls? Do they have noise cancelling for phone calls? Can I use only one of them to talk and hear on phone call??

Asked 5 years ago by Simon.

• A:Answer Hello, Simon! Yes, you can use these headset for phone calls. Noise cancelling is only effective with music. For more details with your concern, see link below, https://helpguide.sony.net/mdr/wfsp700n/v1/en/contents/TP0001613471.html?search=call Happy to help, David

  Answered 5 years ago by SonyListens

  
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Q: QuestionCan’t get my EarPods to pair with my iPhone X

Asked 6 years ago by Anonymous.

• A:Answer No

  Answered 5 years ago by Ashley

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Q: QuestionIf I Lose these earbuds is there a way I can track them or like a nosie it will make

Asked 6 years ago by Anonymous.

• A:Answer Hi! Unfortunately, these functions are not available for the unit. ~Ralph

  Answered 6 years ago by SonyListens

  
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Q: QuestionCAN I swim with these earbuds?

Asked 6 years ago by Mike.

• A:Answer Hi, Mike! Unfortunately, it's not designed for swimming. Please refer to this link for more information: https://helpguide.sony.net/mdr/wfsp700n/v1/en/contents/TP0001613507.html You may want to consider using the NW-WS623 or NW-WS625 (MP3 players designed for swimming). ~Ralph

  Answered 6 years ago by SonyListens

  
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Q: QuestionAre these compatible with the iPhone

Asked 6 years ago by Anonymous.

• A:Answer Hi! Yes, it's compatible with an iPhone. You may refer to this link for more information: https://helpguide.sony.net/mdr/wfsp700n/v1/en/contents/TP0001613443.html ~Ralph

  Answered 6 years ago by SonyListens

  
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Q: QuestionI want ambient sound to be on independently, like when I am driving, or if I pause my music. Sometimes my wife asks me something. Would be cool if ambient sound stayed on when I paused what I am listening to. Now I have to take the darn thing out of my ea

Asked 6 years ago by TimH.

This question was asked about the related product: Sony - WF-SP700N Sport True Wireless Noise Cancelling Earbud Headphones

• A:Answer Hi, TimH! You can switch between Normal mode and Voice mode (settings of the Ambient Sound Mode) by connecting the smartphone (with the “Sony | Headphones Connect” app installed) and the headset via the Bluetooth function. For the details, please visit this link: https://helpguide.sony.net/mdr/wfsp700n/v1/en/contents/TP0001613515.html. -Vincent

  Answered 6 years ago by SonyListens

  
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Q: QuestionCould I pair this with an old iPod touch 5th generation, I use that for my gym music because if. Drop a weight on it, i won’t be worried if it breaks.

Asked 6 years ago by DEv.

• A:Answer I've owned this camera for 2 years or so if I'm not mistaken you can pair it with an iOS device as long as it's running iOS 9 or higher. I hope I was able to answer your question.

  Answered 6 years ago by JLopezVerified Purchase

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Q: QuestionAre these earbuds waterproof or water resistant?

Asked 6 years ago by Chrissy.

• A:Answer yes

  Answered 6 years ago by sherre

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Q: QuestionDoes the protection plan cover a misplaced ear piece?

Asked 6 years ago by Shamera.

• A:Answer Hi, Shamera! The limited warranty does not cover misplace earbuds. Regards, David

  Answered 6 years ago by SonyListens

  
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Q: QuestionI bought these a couple weeks ago and every time I use the phone everyone says they can't hear me. Yes I have the volume all the way up and have downloaded the new firmware. Any ideas to help fix this problem other than a hammer?

Asked 6 years ago by RichR.

• A:Answer I agree. There are problems with the volumn.

  Answered 6 years ago by justanaverageconsumer

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Q: QuestionI can't get my Sony 700nr ear buds to go into pairing mode. I need to pair them with my Android phone. How do I accomplish this?

Asked 6 years ago by Cherokee.

• A:Answer Hi, Cherokee! We do apologize for the inconvenience. Please refer to this link below on how to pair your headphones to your smartphone. https://helpguide.sony.net/mdr/wfsp700n/v1/en/contents/TP0001613459.html Happy to help, David

  Answered 6 years ago by SonyListens

  
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Q: QuestionCan you listen to one ear bud and leave the other one in the case or do you have to listen to both?

Asked 6 years ago by CamHawk.

• A:Answer you can listen to one and leave the other in the case

  Answered 6 years ago by sherre

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Q: QuestionWill my Sony WF-SP700N earbuds pair with an iPhone X? The owners manual states the 7 Plus is the latest version of iPhone supported.

Asked 6 years ago by CURT.

This question was asked about the related product: Sony - WF-SP700N Sport True Wireless Noise Cancelling Earbud Headphones

• A:Answer Yes they work fine with iPhone X, that’s what I have.

  Answered 6 years ago by Ivoryt

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Q: QuestionMy ear phones wont charge and I haven't use them in 3 days now they wont charge. So what do I now?

Asked 6 years ago by Kristen.

• A:Answer Hi Kristen, We regret to hear about what happened. Kindly check this link for troubleshooting steps to help isolate the issue: https://helpguide.sony.net/mdr/wfsp700n/v1/en/contents/TP0001613491.html If still not resolved, it already needs service. Kindly visit our eservice website at: https://us.esupport.sony.com/support/s/service?language=en_US ~Ralph ~Ralph

  Answered 6 years ago by SonyListens

  
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Q: QuestionI purchased these to block snoring noises of my partner at night will they do that?

Asked 6 years ago by Reno.

• A:Answer Sorry, I don’t think it can work for that reason.

  Answered 6 years ago by Dev86Verified Purchase

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Q: QuestionHow is the call quality?

Asked 6 years ago by Troy.

This question was asked about the related product: Sony - WF-SP700N Sport True Wireless Noise Cancelling Earbud Headphones

• A:Answer It goes from both ears to one ear so I couldn't tell you the quality bc I finally just turned off Bluetooth and put the phone up to my ear.

  Answered 6 years ago by BrittanyVerified Purchase

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Q: QuestionAre these high res or ldac?

Asked 6 years ago by Giz.

This question was asked about the related product: Sony - WF-SP700N Sport True Wireless Noise Cancelling Earbud Headphones

• A:Answer Neither

  Answered 6 years ago by ShadowgokuVerified Purchase

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Q: QuestionWhat happens if I have misplaced my charging case

Asked 6 years ago by Leka.

• A:Answer Hi Leka, Our authorized repair center can replace the charging case. Send the remaining items to the repair center for programming with the replacement item. You may refer to this link for more information: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-sp700n/articles/00199032 ~Ralph

  Answered 6 years ago by SonyListens

  
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