“GM, So my mother purchased a pair of the Sony WF- XB700 Wireless In ear black Headphones. She had lost one of the headphones but has the other and the case. She purchased insurance with it. She just wants to know what she has to do to get another?”
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Hi Kamil, Thanks for reaching out, and we're sorry to hear about what happened. The two sides of the headphones and the charging case are pre-set with information that allows them to communicate to and from each other. These settings can only be configured at an Authorized Service Center with all three components present. For this reason, you can't simply replace one missing part. If you lose the charging case or one side of the headphones, you may send the remaining items to the Service Center so that a replacement for the missing part can be acquired and reset with the remaining components. Note: The warranty does not cover the cost of replacing lost or missing items. You may access the following link for more information: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-xb700/articles/00189241 If you need further assistance, you can email us at [email protected] with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: Sincerely, Jess
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