Questions & Answers

Q: QuestionIs an old Apple iPhone 5V 1A usb wall charger safe to charge these headphones with? I know Sony recommends 1.5A, but all I have is my iPhone 7 usb wall adapter.

Asked 5 years ago by J.

• A:Answer Hi J, Thanks for your inquiry about the WH1000XM4 headphones. Using a USB charger with an output current of less than 1.5 A would work. However, the charging time will increase, and the music playback time after 10 minutes of charging will decrease. A USB AC adaptor capable of supplying an output current of 1.5 A or more is recommended for optimum performance. You can refer to this link for more information: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752803.html ~Ralph

  Answered 5 years ago by SonyListens

  
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Q: Questioncan you make telephone calls with these headphones?

Asked 5 years ago by Herman.

• A:Answer Yes you can

  Answered 5 years ago by Impulseshopper

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Q: QuestionCan these headphones handle getting wiped down with disinfecting wipes?

Asked 5 years ago by JamesGreenfield.

• A:Answer Yes they can, try to stick to alcohol wipes if possible though.

  Answered 5 years ago by KeatonHoweVerified Purchase

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Q: Questionwill this work with a Samsung tv.

Asked 5 years ago by pete.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver

• A:Answer My experience says NO. I have three late model, high-end Samsung TVs. None work adequately. The interface seems to bog down the sound processing and after about two minutes, the audio is between .4 and .5 seconds late. It is maddening. Sony support is yet to address the issue. Tier 3 simply told me they do not work together. Otherwise, such a great headset.

  Answered 4 years ago by LoveSV

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Q: QuestionHow and can I hook this to my new A9G sony tv?

Asked 5 years ago by Cmike.

• A:Answer I refer everyone to 2 resources for their Best buy products- 1st search YouTube videos for the precise problem you're having. If no luck then 2nd option and is to find a helpful person in Best buy in the appropriate Department. The Best buy techs that I've encountered over the years seemed genuinely happy when problems are solved. Don't always need to stop off at the tech desk although sometimes we can default to that counter and find real solutions even though you might not have purchased the proper protection. They really want to keep their customers. I can see it in their eyes these days as Amazon slowly erodes away at local retail stores.. I have NO link at all with Best buy other than they've done really well by me and I have purchased total tech.

  Answered 4 years ago by TakeACall

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Q: QuestionWill it pair with my IPhone 7+ & and iPad?

Asked 5 years ago by Sandy.

• A:Answer Yes, as long as you can download the Sony Headphones connect app.

  Answered 5 years ago by NYconsultantVerified Purchase

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Q: QuestionI want to buy the Sonys, attach a V-Moda BoomPro, and connect to the Xbox Series X controller via a 3.5mm headphone jack. Will the volume controls on the earcup still work? Also, will I experience a 3D-audio/Surround Sound effect when connected via 3.5mm?

Asked 5 years ago by Joe.

• A:Answer Volume control still works.

  Answered 3 years ago by Audiogeek

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Q: QuestionWhen are they going to be on sale for black friday?

Asked 5 years ago by conan.

• A:Answer Just watch. AMZN recently had Prime Day and they were at $248

  Answered 4 years ago by Heard

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Q: QuestionWhat days does the Black Friday sales start.

Asked 5 years ago by Conan.

• A:Answer Friday, November 25

  Answered 3 years ago by BOBROSS

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Q: QuestionHow long will sales be for these headphones or when will they start or what days they exist.

Asked 5 years ago by Conan.

• A:Answer That depends and varies by store. And what type of sale? Refurbished ones are on sale right now (05/20/22) on Amazon. Stores often have sales based on inventory and when the company decides. Just check your local store to see what types of items they will be putting on sale. Or do a Google search for a sale on this item.

  Answered 3 years ago by StaceyC

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Q: Questioncan they connect to older IPods

Asked 5 years ago by Anonymous.

• A:Answer Depends, can you download the Sony Headphones Connect app onto the iPod and bluetooth supported? If not, the headphones do come with cables so you can connect via wire.

  Answered 5 years ago by NYconsultantVerified Purchase

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Q: QuestionWhat is the difference between the Sony Headphones WH1000XM4 and the WH1000XM4/B?

Asked 5 years ago by NDZ62.

• A:Answer WH1000XM4/B just acknowledges the color of the headphones, which is black.

  Answered 5 years ago by Rott117Verified Purchase

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Q: QuestionCan there be used with an Apple TV 4K? Can they be used with music sharing, i.e. connecting two pairs of Bluetooth headphones (these and let’s say a pair of AirPods,) simultaneously? Thank You!

Asked 5 years ago by Lizzy.

• A:Answer Yes.

  Answered 4 years ago by TakeACall

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Q: QuestionWill these headphones support the virtual surround features on ps5 when connected via 3.5m jack on the remote? How about bluetooth adapter?

Asked 5 years ago by SenorGato.

• A:Answer I use mine with my PS5 and they do great

  Answered 4 years ago by Zach

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Q: QuestionDo they come with a case?

Asked 5 years ago by Teri.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver

• A:Answer Hi Teri, thanks for your interest in the WH1000XM4 headphones. Yes, it is supplied with a carrying case. ~Ralph

  Answered 5 years ago by SonyListens

  
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Q: QuestionI play everything through my Sony receiver. The model number of the receiver is STR DN 1070. Will I be able to use these wirelessly? If not, how long is the included cable to plug into the speaker jack?

Asked 5 years ago by HELP.

• A:Answer They are Bluetooth headphones.

  Answered 3 years ago by RayRay8Verified Purchase

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Q: QuestionDo the XM4 headphones require an app to work/function and if so, is the app compatible with the Samsung Galaxy S7?

Asked 5 years ago by Dan.

• A:Answer App is not necessary for using these. There is option for the app and it has a lot more functions available and sound adjustments.

  Answered 3 years ago by Audiogeek

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Q: QuestionCan this be paired to my Sony X800H 65 Inch TV?

Asked 5 years ago by mzbr.

• A:Answer I went to my 75-in Samsung system I certainly can't see why this would not be possible.

  Answered 4 years ago by TakeACall

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Q: Questionare these compatible with smart tv

Asked 5 years ago by patty.

• A:Answer Yes

  Answered 4 years ago by Hermanh

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