Questions & Answers

Q: Questiondoes it take batteries? rechargeable?

Asked 3 months ago by woodsie.

• A:Answer They are rechargeable and come with a charging cable

  Answered 3 months ago by Virginia

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Q: QuestionAre they foldable?

Asked 3 months ago by jkxs.

• A:Answer The ear muffs swivel, so the headphones can lie completely flat. But the headband does not fold.

  Answered 3 months ago by JacobC

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Q: QuestionDoes it work with android phones

Asked 3 months ago by Anonymous.

• A:Answer Yes, I have a galaxy s24 and they're compatible.

  Answered 2 months ago by VICTORIA

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Q: QuestionCan I change the headphone cushion

Asked 4 months ago by Anonymous.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Blue

• A:Answer Hello there, Thank you for considering Sony products! We appreciate your inquiry regarding the replacement of the cushions on the WH-1000XM5 headphones and are pleased to assist you. Yes, the earpads on the WH-1000XM5 are replaceable to help maintain comfort and sound quality over time. For comprehensive, step-by-step instructions on how to safely remove the existing earpads and install new ones, please refer to our official support guide here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00282460. Additionally, genuine replacement earpads can be conveniently purchased through authorized distributors such as Encompass, available at this link: https://encompass.com/model/SONWH1000XM5%7CL. Using authentic parts ensures optimal fit and performance of your headphones. Should you require further assistance or have additional questions, please do not hesitate to contact us. Best regards, -Fred

  Answered 4 months ago by SonyListens

  
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Q: QuestionCan I use them with my laptop?

Asked 4 months ago by Queenie10.

• A:Answer Hi Queenie10! Thanks for sending your question. Yes, you can use the Sony WH-1000XM5 headphones with a laptop via Bluetooth or the included 3.5mm cable, with full support for both Windows and macOS. If you'd like to learn more about this product, please visit the link and click on 'Help Guide' for additional information. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/manuals Thanks for considering Sony products! Best regards, Estefany

  Answered 4 months ago by SonyListens

  
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Q: QuestionIs this a refurbished product?

Asked 8 months ago by Blob.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Blue

• A:Answer No, it is not a refurbished product. Depending on store location and availability though. You may have either the option to buy the product Brand New, or As Is Open-Box for a discounted price.

  Answered 7 months ago by JavierC

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Q: QuestionWill these work with a sony tv and is everything included for easy connection with it?

Asked 8 months ago by Ro.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Blue

• A:Answer If you can use other bluetooth headphones with the tv, these will work just fine. Otherwise they will not work, they are intended for iPhone.

  Answered 7 months ago by N8232

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Q: Questioncan i get one that is not Bluetooth? at my school Bluetooth is band so i need good headphones with wire. also if so would it be more or less?

Asked 11 months ago by ihaveaquestion.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver

• A:Answer The headphones come with a cable that you can connect to your device without needing bluetooth. You can buy these and still use them with this wire that they provide when you buy them.

  Answered 10 months ago by JohannA

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Q: QuestionAre these headphones compatible with I Phone 13?

Asked 11 months ago by Doc.

• A:Answer Yes. Compatibility shouldn’t be a problem with Bluetooth. The connection wire may need an adapter.

  Answered 11 months ago by Michelle

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Q: QuestionCan these headphones be connected to a Sony TV

Asked 1 year ago by GandG.

• A:Answer These headphones should be able to connect to any device with bluetooth audio. If you have another pair of headphones that has worked with the TV, these will work. Otherwise, probably not. These were intended for use with an iPhone.

  Answered 7 months ago by N8232

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Q: QuestionDo these headphones come with a plug so I can use them with my first-generation iPod, and my phone or these headphones can ONLY be used via Bluetooth?

Asked 1 year ago by Maria.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver

• A:Answer Come with cord and can use bluetooth

  Answered 1 year ago by Jenjen

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Q: QuestionCan you use these with a Yamaha keyboard ?

Asked 1 year ago by aniii.

• A:Answer I don't think that you would be able to connect headphones to a keyboard, or why it would be useful either.

  Answered 10 months ago by JohannA

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Q: QuestionWhat are the current demo songs Best Buy has loaded for the Sony xm5 in store? I forgot to Shazam them and the store is not easy for me to go back to. Thank you!!!

Asked 1 year ago by Rebeldebeldoo.

Q: QuestionHow can I purchase extended warranty and for how much?

Asked 1 year ago by Saq.

• A:Answer Hi Saq, Thank you for your interest in our Sony WH-1000XM5! It comes with a 1-year limited manufacturer's warranty (for US and Canada only). But you can also purchase an extended warranty by visiting this link: https://sonyprotect.com/protect The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Regards, Sam

  Answered 1 year ago by SonyListens

  
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Q: QuestionWill this work with my HT A7000 Sound BAR and my new Bravia 8 77in tv?

Asked 1 year ago by Don.

• A:Answer yup it works great

  Answered 1 year ago by NChowdhuryVerified Purchase

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Q: QuestionWill Best Buy price match if headphones were bought 37 days ago and are on sale

Asked 1 year ago by Gina.

• A:Answer Yes, the price, the lowest price, was the same with all other stores.

  Answered 1 year ago by DannyCVerified Purchase

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Q: QuestionHow are these with condensation compared to the AirPods Max?

Asked 1 year ago by Sb120985.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver

• A:Answer I prefer the over the Sony ear head phones to the Apple airpods. I like the sound better but most of all they are much more comfortable for long flights. Most of the passengers are now using the over the ear type.

  Answered 1 year ago by PaulS

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Q: QuestionAndroid compatible?

Asked 1 year ago by LoLi.

• A:Answer yes, they are compatible with android

  Answered 1 year ago by DevP

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Q: QuestionCan these connect Dolby Atmos/spatial audio via Bluetooth from a TV? Specifically the Insignia F30 fire TV series, without having to purchase the Sony Bluetooth wireless TV audio transmitter?

Asked 2 years ago by Nickyv.

• A:Answer Yea it does connect to TV that supports Dolby Atmos. I have mine connected to TV with Dolby Atmos On

  Answered 1 year ago by DevP

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