Questions & Answers

Q: QuestionDo they keep the same features when connected via wire? Can you still use NC? Will you get the same audio quality?

Asked 5 months ago by jv2233.

• A:Answer Hello jv2233, Thank you for considering Sony products! We appreciate your question and are here to assist you. When connected via a wired connection, as long as the WH-1000XM6 headphones are powered on, they maintain the same powerful and immersive Active Noise Cancellation (ANC) performance as in wireless mode. This ensures consistent noise reduction and a seamless listening experience regardless of how you connect. In terms of audio quality, the headphones support high-resolution audio over both wired and wireless connections. When using the 3.5mm audio cable, they deliver a frequency response range of 4 Hz to 40,000 Hz, providing rich and detailed sound reproduction. Please note that while touch controls are disabled in wired mode, you can still adjust volume and playback directly through your connected device. For further details, please visit: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001856898.html Best regards, -Fred

  Answered 5 months ago by SonyListens

  
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Q: QuestionMy Sony MDR-V6 headphones, purchased new in 1989 and replaced earpads once, are still going strong. Will the WH-1000XM6 headphones last as long?

Asked 6 months ago by FreeTruth.

• A:Answer Hello FreeTruth, Thank you for considering Sony products and for your thoughtful question! The Sony WH-1000XM6 headphones are crafted with premium materials and advanced technology to provide both durability and long-lasting performance. Along with their robust build, you’ll enjoy exceptional sound quality and industry-leading noise cancellation, delivering a truly immersive listening experience. We’re confident that the WH-1000XM6 will offer you many years of reliable use while enhancing your audio enjoyment with cutting-edge features. For more details about these headphones, please visit: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm6/specifications Best regards, -Fred

  Answered 6 months ago by SonyListens

  
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Q: QuestionDo these headphones automatically pause content on netflix/YouTube on TV/laptop/mobile when you take them off, and auto start streaming when put back on?

Asked 6 months ago by MariB.

This question was asked about the related product: Sony - WH-1000XM6- Best Wireless Noise Cancelling Headphones - Silver

• A:Answer Yes

  Answered 5 months ago by vk3105

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Q: QuestionDo these work with Google Home, Amazon Alexa, Apple Home like the XM5? What about Environmental Noise Control? Microphone Noise cancelling?

Asked 6 months ago by Charlie.

This question was asked about the related product: Sony - WH-1000XM6- Best Wireless Noise Cancelling Headphones - Silver

• A:Answer Thank you for contacting Sony, Charlie. We can confirm that the WH-1000XM6 does integrate fully with popular smart assistants. You can activate Google Assistant or Amazon Alexa, allowing you to control your music, get notifications, and perform other tasks hands-free. While the headphones do not directly integrate with the Apple Home ecosystem for device control, they pair seamlessly with Apple devices via Bluetooth. Regarding the microphone features, the WH-1000XM6 utilizes our advanced Precise Voice Pickup Technology. This technology uses multiple microphones and advanced audio signal processing to achieve both Environmental Noise Control (ENC) and Microphone Noise Cancelling. This ensures that your voice is isolated and crystal clear during calls, effectively suppressing background noise like wind, traffic, or office chatter for the person on the other end. We appreciate your interest in Sony products. Should you require any further assistance, please don't hesitate to reach out for support here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Best regards, Gus, Sony North America Customer Support

  Answered 6 months ago by SonyListens

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Q: QuestionCan you connect to two devices at once (iPad,iPhone)? Like the m4 can

Asked 6 months ago by Mikey.

• A:Answer Yes

  Answered 5 months ago by vk3105

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Q: QuestionAre these water/ sweat resistant?

Asked 7 months ago by Esro.

• A:Answer Hi Esro, The Sony WH-1000XM6 Wireless Noise-Canceling Headphones are not rated for water or sweat resistance and do not have an official IP rating. They are premium over-ear headphones primarily designed for travel, office, and daily listening, and are not intended for heavy exercise or use in rain or snow. To prevent damage or malfunction, we strongly advise avoiding direct contact with moisture, including heavy perspiration, as water or foreign matter entering the headset can cause internal burnout or failure. Thanks for choosing Sony. Best regards, Eliab

  Answered 7 months ago by SonyListens

  
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Q: QuestionHow compatible is this headphone set with APPLES iOS? Is there a difference between this operating system and android as far as features and quality?

Asked 9 months ago by Mojowokin.

• A:Answer I use these with my iPhone and my MacBook and have no issues. Very compatible and the Sony Adaptive Sound App is really helpful for customizing your listening experience on your apple products!

  Answered 7 months ago by Chelseabug96Verified Purchase

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Q: QuestionIs there another way to control these headphones without using the outer cans if you’re laying in bed and your accident hit the can with your elbow or your hand it doesn’t change does the outer cans lock and can you use the app instead?

Asked 9 months ago by Garbagejunk.

• A:Answer use the free "Sound Connect" app to control the settings for the headphones. From there, tap on "Ambient Sound Control" (the first setting you'll see) and then you want to go to system settings tab where you can turn off "Touch sensor control panel".

  Answered 9 months ago by MustaphaC

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Q: QuestionCan you lock the cup that controls the headphones and use the app to control the headphones so if you’re laying in bed watching a movie, you don’t accidentally hit the cup and then it changed the settings and what not is there a way to lock that out?

Asked 9 months ago by Garbagejunk.

• A:Answer there's a setting to do this in the Sound Connect app! at the bottom of the My Device tab, there's a "device settings" button. in the "system" tab of the device settings screen, there's a "touch sensor control panel" toggle.

  Answered 8 months ago by NKNewton

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Q: QuestionDoes the Sony wireless headphones work with the LG OLED G5 tv?

Asked 9 months ago by Cindy.

• A:Answer Hi Cindy! Thanks for your interest in our headphones. We're here to help! To answer your question, yes, you can use the Sony WH-1000XM6 headphones with your LG TV, as long as your TV supports Bluetooth audio devices (specifically supporting the A2DP profile). Just pop the headphones into pairing mode, head to your TV’s Bluetooth settings and select them. You’ll get crisp sound for movies or shows; perfect for private listening. For detailed information, please check the following link: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001856849.html We hope this helps. Thanks for considering Sony products! Best regards, Estefany

  Answered 9 months ago by SonyListens

  
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Q: QuestionWhen bluetooth'd to my PC, it only allows DVD quality at 48000 HZ. Computer has bluetooth 5.3 I figured I would get the "lossless" audio quality sent by my pc to these and benefit from the tech available. My Arctis nova pro accepts 96000Hz. What gives?

Asked 10 months ago by Chris.

• A:Answer Hi Chris, Thanks for reaching out with your question about the WH-1000XM6 headphones! We can certainly assist you with that. The quality of the sound is determined by the codec used for the connection. Try to check the codec and change it, if possible, to improve the sound quality. It is possible to get 96 kHz using the LDAC codec. We hope this helps. Thanks for considering Sony products! Best regards, Estefany

  Answered 9 months ago by SonyListens

  
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Q: QuestionWill these plug directly into a 3.5 mm tv headphone jack?

Asked 10 months ago by Mike.

This question was asked about the related product: Sony - WH-1000XM6- Best Wireless Noise Cancelling Headphones - Silver

• A:Answer Yes they will! In the headphone there is a 3.5mm headphone jack that they can plug into.

  Answered 4 months ago by JWHtheGreat

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Q: QuestionCan I still use the headphones through the audio wire even when the battery to the headphones has died?

Asked 11 months ago by JasonB.

• A:Answer Yes, the headphones do not need to be powered on while using the aux cord.

  Answered 11 months ago by Anonymous

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Q: Questionhi i have xm5 but im wondering something, is the xm6 louder than xm5?? be honest

Asked 11 months ago by Guzy.

This question was asked about the related product: Sony - WH-1000XM6- Best Wireless Noise Cancelling Headphones - Silver

• A:Answer Yes

  Answered 10 months ago by SaikalyanK

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Q: QuestionI am looking forward to buy these headphones is the audio still the same even after sweat? I noticed a lot of headphones aren’t as loud after a while.

Asked 11 months ago by taylor.

• A:Answer big sweat yeah, small sweat fret none ma’am. As a big sweater myself I can testify.

  Answered 10 months ago by JaimeBVerified Purchase

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Q: QuestionAre they compatible with IPhone 16 pro max?

Asked 11 months ago by Laura.

This question was asked about the related product: Sony - WH-1000XM6- Best Wireless Noise Cancelling Headphones - Silver

• A:Answer Yep, works with any Bluetooth device I hope you like the headphones.

  Answered 10 months ago by ThomasTVerified Purchase

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Q: QuestionCan I charge the headphones while in wired mode?

Asked 11 months ago by jbacon27.

• A:Answer Yes, if you don't mind the additional cable on both ends.

  Answered 10 months ago by ThomasT

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Q: QuestionDo these work with xbox series x for online gaming ?

Asked 11 months ago by Angel702.

• A:Answer Yes they do.

  Answered 8 months ago by JasonAVerified Purchase

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Q: QuestionDo these Head phone provide hearing protection,while listening to music while using equipment like lawn mowing or snow blower?

Asked 1 year ago by gonebroke.

• A:Answer I use my WH1000XM3 for lawn care all the time. They work amazing. Im sure these will be the same.

  Answered 11 months ago by ZacB

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