Questions & Answers

Q: QuestionToday I received my wireless WH-CH700N headphones and noticed they were made for iphones. I do not use iPhone devices, do I need a different model number?

Asked 6 years ago by Skittles.

• A:Answer Hi Skittles, This model is also designed for Android smartphones. You may refer to this link for more information: https://helpguide.sony.net/mdr/whch700n/v1/en/contents/TP0001613460.html?search=android ~Ralph

  Answered 6 years ago by SonyListens

  
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Q: QuestionI’m looking for some good noise canceling headphones to wear while mowing. How would these perform?

Asked 6 years ago by Bamais1.

• A:Answer If cost is not an issue I would get the more expensive Sony or the Boise for $300. I think these headphones will muffle the noise but you will still hear it. The noise cancellation really does not work but that is way they cost $99 on sale.

  Answered 6 years ago by DavyVerified Purchase

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Q: QuestionAre they sweat proof?

Asked 6 years ago by Loggg.

• A:Answer Hi Loggg, they aren't sweat proof. You can check its specification here: https://helpguide.sony.net/mdr/whch700n/v1/en/index.html Regards, Erin Sony Social Support

  Answered 6 years ago by SonyListens

  
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Q: QuestionWill these headphone work as a mic for PlayStation 4

Asked 7 years ago by FortMaster.

This question was asked about the related product: Sony - WH-CH700N Wireless Noise Cancelling Over-the-Ear Headphones - Gray

• A:Answer I've had these for 3 days now and I simply cannot pair them with my PS4. I've tried multiple times. The model " WH-CH700N" did show up on my PS4 screen when I tried to pair, but then failed and gave me an error. It really doesn't make a lot of sense to me since obviously both are Sony, both have bluetooth. If I can easily pair these headphones up with my Apple products, not sure why I can't pair it up with a single Sony product. It's odd!

  Answered 7 years ago by JuniorVerified Purchase

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Q: Questiondo these headphones work with a Samsung galaxy phone?

Asked 7 years ago by Anonymous.

• A:Answer Yes

  Answered 7 years ago by beaver64Verified Purchase

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Q: QuestionI have an ipod-would that fit in.It's an ipod with two cords-one to fit in headphones and one to recharge

Asked 7 years ago by Petunia.

• A:Answer There is an included "aux" cord for plugging in to wired-only (non-Bluetooth) sources like iPods or in-flight entertainment systems.

  Answered 7 years ago by GoalieMedic

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Q: QuestionHi , can I use with my PlayStation or Xbox thanks

Asked 5 years ago by Yoani32.

• A:Answer No, it won't work with PlayStation or Xbox.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionIt’s compatable with my iPhone XR ??

Asked 5 years ago by Fernando.

• A:Answer Yes, this item is compatible with iPhone XR.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionIs this compatible with I phones?

Asked 5 years ago by Talker.

This question was asked about the related product: Sony - WH-CH700N Wireless Noise Cancelling Over-the-Ear Headphones - Gray

• A:Answer Yes this is compatible with iPhones

  Answered 5 years ago by TechguyVerified Purchase

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Q: QuestionWould use these for a person who is 75% deaf in both ears.She does wear a hearing aid, the TV is new flat screen Visio smart screen, 4K etc. Will this work and can you also play the audio for those NOT wearing the headphones at a much lower sound level?

Asked 5 years ago by Frittzie.

• A:Answer My hearing is VERY bad and I am happy with these, I can set the volume high enough and with blocking out background it is easy to understand what is said

  Answered 5 years ago by Liza1

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Q: QuestionI was able to pair with my iPhone no proble but can’t seem to pair with my MacBook Air or new Samsung 65” TV. I open Bluetooth on both and they don’t “find” the headphones. What am I doing wrong?

Asked 5 years ago by Fullofquestions.

• A:Answer Hi Fullofquestions, When you pair a 2nd or subsequent device (the headset has pairing information for other devices), press and hold the power button for about 7 seconds. -Sam

  Answered 5 years ago by SonyListens

  
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Q: QuestionI am getting ready for a plane trip in a few days and I still haven't quite figured out how to use the Noise Cancelling. Each time I press the button it says the Google Assistant is not connected, I want noise cancelling!

Asked 5 years ago by Connor.

• A:Answer Hi Connor, Please make sure that the NC button is set to the Noise Canceling function instead of Google Assistant on the Sony Headphones Connect app. You may refer to this link for more information: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001628683.html ~Ralph

  Answered 5 years ago by SonyListens

  
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Q: Questioncan be paired with tv?

Asked 5 years ago by Anonymous.

• A:Answer Hi, Customer! We cannot guarantee its full operation because these headphones are for smartphones. We recommend Home theater headphones. See the link for details. https://www.sony.com/electronics/headband-headphones/wh-rf400 Regards, David

  Answered 5 years ago by SonyListens

  
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Q: QuestionCan I use my ipad 12W power adapter to charge my Sony Headphones, wh-ch700n?

Asked 5 years ago by Lloyd.

• A:Answer I've used every cord to charge it that I have except the one that came with it.

  Answered 5 years ago by Mambo719

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Q: QuestionI have SonyWH-700N headphones I received as a gift, and I cannot get them set up with ny Visio TV.

Asked 5 years ago by Ham.

• A:Answer Hello, Ham! We regret to hear about this experience, please email us at [email protected] with the following details so we can help you out: Name: Username: Model Number: Issue: Telephone Number: Sincerely, Zac Sony Social Support

  Answered 5 years ago by SonyListens

  
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Q: QuestionWill the wireless bluetooth recognize and connect with my kindle fire HD 10

Asked 5 years ago by Teddy.

This question was asked about the related product: Sony - WH-CH700N Wireless Noise Cancelling Over-the-Ear Headphones - Gray

• A:Answer Yes, it will recognize and connect with Kindle Fire HD 10.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionAre they sweat water resistant for gym use?

Asked 5 years ago by Benny.

This question was asked about the related product: Sony - WH-CH700N Wireless Noise Cancelling Over-the-Ear Headphones - Gray

• A:Answer Hi, Benny! These headphones are not waterproof. Exposing them to water or too much sweat may cause a malfunction. For more details, please visit this link: https://helpguide.sony.net/mdr/whch700n/v1/en/contents/TP0001613525.html. -Vincent

  Answered 5 years ago by SonyListens

  
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Q: QuestionHi, I see you can use a 1.5amp charger. Would a 2.5amp ipad charger damage this unit?

Asked 6 years ago by Fredrick.

• A:Answer No, you’re good with whatever usb charger fits in your US wall socket.

  Answered 5 years ago by BillFromSiliconValley

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Q: QuestionCan you charge via usb with iPad 2.5v(amp?) charger, will that damage? As power is less from PC usb.

Asked 6 years ago by Anonymous.

• A:Answer Any charger is fine with these headphones since these are compatible to consume power from chargers of cellphone or tablets

  Answered 5 years ago by Ambi

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