“When you google, you will find a very common problem is that the band cracks, rendering the headphones useless. Your company has a lot of unhappy customers that you just dismissed. The band on mine broke w/very gentle, normal use. What will you do for me”
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Hi BeyondDisappointed, Thank you for purchasing our WH-XB900N Wireless Noise Canceling Extra Bass™ Headphones. We are sorry to hear that your headphones were broken. This is definitely not the news we'd like to hear from you. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We'd love to turn your opinion around and assist you further. Please follow the steps below for ways to contact. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony Headphones Model Number: Additional Information regarding your experience with the WH-XB900N We value you being a Sony customer. We are sorry for the inconvenience and hope to speak to you to resolve this matter. Thanks again for shopping Sony! Sincerely, Jess
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