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Sound doesn’t leak at low-mid range volume but at high volume it does leak
Sorry, there was a problem. Please try again later.Thank you for contacting Sony, Dora. Regarding the WH-CH720N headphones, they are an over-ear design, which naturally provides better sound isolation than in-ear headphones. While we engineer the earcups to fit comfortably and minimize sound leakage, sound can occasionally leak at very high volumes. At moderate listening levels, you should experience minimal to no noticeable sound leakage. If you listen at maximum volume, some leakage may occur, especially in a quiet environment. We appreciate your interest in Sony products. Should you require any further assistance, please don't hesitate to reach out for support here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Best regards, Gus, Sony North America Customer Support
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