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Hi, Pepe, Thanks for the questions! In regard to any warranty concerns, we highly recommend reaching our Warranty Support Team via email at [email protected]. They will gladly answer any questions and will definitely help you further. Also, you might want to take a look into the Frequently Asked Questions website at: https://protect.electronics.sony.com/care_faq. We hope this information comes in handy! Thanks for the understanding, have a nice day! -DiegoV
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