Questions & Answers

Q: QuestionIs this the model with the QLED technology?

Asked 6 years ago by Anon.

• A:Answer This TCL Roku TV (75R615) is the older 6-Series that does not feature QLED technology. Our new 6-Series has model numbers ending in R625. Hope this helps! Thank you, TCL Customer Support

  Answered 6 years ago by TCLExpert

  
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Q: QuestionDoes this TV eliminate motion blur during live sports and news/scoreboard tickers?

Asked 6 years ago by BigKen215.

• A:Answer This TCL Roku TV typically produces a great picture and the majority of our customers report a great experience with watching sports. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, advanced picture settings, and more. Hope this helps! Thank you, TCL Customer Support

  Answered 6 years ago by TCLExpert

  
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Q: Questionis it Bluetooth compatible

Asked 6 years ago by jomnjohn.

• A:Answer Currently, our TVs do not support Bluetooth. If you are trying to connect a sound bar or speakers you can use the Optical port, or the HDMI ARC port. For Headphones, there is a Headphone jack on the back of the TV, or you can download the Free Roku app for private listening. Hope this helps! Thank you, TCL Customer Support

  Answered 6 years ago by TCLExpert

  
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Q: QuestionCan I synch the TV with my sound bar and Sub using HDMI ARC and control the bar / sub using the Roku remote that's provided?

Asked 6 years ago by bland.

• A:Answer Yes, I have a Yamaha 108 soundbar connected via ARC and my Roku remote controls the soundbar perfectly.

  Answered 6 years ago by TechGuyMike

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Q: QuestionIf I buy a sound bar to go with this TV will the included roku remote adjust the sound bar volume or do I have to have a separate remote for the sound bar (which I hate)? Thanks

Asked 6 years ago by Paul.

• A:Answer If you are connecting one of our new TCL Alto soundbars, the TV remote that comes with this model will indeed control the soundbar. For other soundbar brands, we cannot guarantee any sort of functionality as they are not our product. However, if the soundbar can connect through HDMI ARC and supports CEC, you may be able to control it using the TV remote. Hope this helps! Thank you, TCL Customer Support

  Answered 6 years ago by TCLExpert

  
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Q: QuestionDoes the roku vudu app play back in 4k hdr10 and dolby vision?

Asked 6 years ago by Brian214d.

• A:Answer Absolutely! The native VUDU streaming channel does indeed support all 3 formats. Hope this helps! Thank you, TCL Customer Support

  Answered 6 years ago by TCLExpert

  
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Q: Questiondoes this have the Roku voice control capability

Asked 6 years ago by wood.

• A:Answer No. This just has the regular roku remote, but it's still a great tv and you can't go wrong.

  Answered 6 years ago by KenDVerified Purchase

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Q: QuestionDoes this TV have ARC HDMI?

Asked 6 years ago by Conrad.

• A:Answer Absolutely! This TCL Roku TV has 3 HDMI ports, one of which is HDMI ARC. Thank you, TCL Customer Support

  Answered 6 years ago by TCLExpert

  
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Q: QuestionTCL 6 series 75 inch owners: How does this TV handle sports?

Asked 6 years ago by Gryphy5.

• A:Answer I watched March madness and it looked just fine, and nba games as well. Well I do have the FiOS 4k box so alot of the channels on hd look amazing with the 4k upscaling the TV offers. I feel as if your looking for a defective issue on ur tv, ur bound to find it and then it will just be something u can't unsee any more.

  Answered 6 years ago by DannydarcoVerified Purchase

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Q: QuestionHas anyone used the built in TV Tuner to watch local over the air (OTA) HD content(news/sports)? How is the picture quality? My current 55" TLC Roku tv has a very disappointing OTA picture quality, even with strong HD channels.

Asked 6 years ago by jadento.

• A:Answer Our customers report good picture quality with OTA channels such as news and sports. This TCL Roku TV does an amazing job with upscaling content that is lower than 4K resolution. Hope this helps! Thank you, TCL Customer Support

  Answered 6 years ago by TCLExpert

  
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Q: QuestionI see that there are two different versions of this TV, depending on where you buy, difference being the roku remote. The 615 does not have the voice activated remote. Can I pair an existing voice remote with the new TV from my existing Roku Player?

Asked 6 years ago by mompop1129.

• A:Answer The TCL Roku TVs are specifically designed to be used with the TCL Roku remote that comes with it. However, you can download the free Roku app on your smartphone or tablet to use with your TCL Roku TV. By using the app you can use voice search, voice control, and experience private listening. In addition, you will also gain access to more settings and Smart features. Hope this helps! Thank you, TCL Customer Support

  Answered 6 years ago by TCLExpert

  
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Q: QuestionDoes it have Dolby Atmos?

Asked 6 years ago by Joe.

• A:Answer No, the TCL 75” does not have Dolby Atmos on board. I could be wrong but I’m not really aware of any displays that have built in Atmos and even if there were a display with it baked in I doubt it would sound as good going thru TV speakers. Surprisingly the built in speakers on the TCL sound really good, so good sometimes I don’t even bother to turn on my soundbar when watching movies. To get Atmos your going to have to get a separate soundbar or home theatre system. On another note, the 75” TCL has and amazing picture and well worth the money spent and the built in Roku is definitely a huge plus. Cheers, Davyo

  Answered 6 years ago by DavyoVerified Purchase

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Q: QuestionWhen will this model be available in Canada?

Asked 6 years ago by mlock76.

• A:Answer We do not have that information at this time. However, you can visit www.tclcanada.com to see any updates on our products. Hope this helps! Thank you, TCL Customer Support

  Answered 6 years ago by TCLExpert

  
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Q: QuestionLooking to buy this tv, but the release/ship date keeps getting pushed back. Discounts on competitors right now look very tempting. Is there an official release date for this tv?

Asked 6 years ago by Want2Buy.

• A:Answer ive been told that they are sold out but will be getting more in feb 20th

  Answered 6 years ago by BIGRick

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Q: QuestionHow do you take off the glass backing to this TV? I peeled the plastic protective sheet and the glass cracked. I’m trying to remove the cracked glass and it’s going very poorly. I even tried a heat gun, but not working. It’s a 75” TCL 75R617

Asked 3 years ago by Gloria.

Q: QuestionDo you sell replacement “legs”/stand for this tv?

Asked 3 years ago by MH.

Q: QuestionI have a 75 inch tv I want to mount. Can I buy the wall mount kit from TCL ? (75r615 model number)

Asked 4 years ago by Anonymous.

• A:Answer Absolutely, will work.

  Answered 3 years ago by MikeVerified Purchase

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Q: QuestionI've had this TCL 75 6 series for a couple years and love it. We just moved and I've lost the feet to this beast, now I need a replacement set. I've done a fair amount of Google searching, but haven't found anything. Anyone know where to get a set?

Asked 4 years ago by Sarasotasun.

• A:Answer Replacement parts can be ordered at https://encompass.com/brands/tcl/TCL. Hope this helps! Thank you, TCL Customer Support

  Answered 4 years ago by TCLExpert

  
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Q: QuestionDoes this tv have a HDMI 2.1? Is it compatible with earc? If not, which TCL Roku TV's are?

Asked 4 years ago by Charlie.

• A:Answer This TV does not feature HDMI 2.1 or eARC. You may want to check out our most current 6-Series which supports powerful new HDMI features, including eARC, Variable Refresh Rate (up to 120Hz), an Auto Game Mode and 120Hz HDMI Input decoding and is the world’s first TV with a THX Certified Game Mode, ensuring not only amazingly fast gaming response, but also a great cinematic picture that gamers demand! Hope this helps! Thank you, TCL Customer Support

  Answered 4 years ago by TCLExpert

  
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