Questions & Answers

Q: QuestionHow can we get this tv to play Dolby Vision programs? We get the sound but no picture.

Asked 5 years ago by Dolby.

• A:Answer change the input on your TV (cycle through them till you find the right one...normally HDMI ARC)

  Answered 5 years ago by Hood63

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Q: QuestionDoes the TV have Bluetooth capability for wireless connection to a Sony sound bar

Asked 5 years ago by Rick.

• A:Answer Currently, our Roku based TVs do not support Bluetooth. If you are trying to connect a sound bar or speakers you can use the Optical port, or the HDMI ARC port. For Headphones, there is a Headphone jack on the back of the TV, or you can download the Free Roku app for private listening. Hope this helps! Thank you, TCL Customer Support

  Answered 5 years ago by TCLExpert

  
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Q: QuestionDoes this tv have HDMI 2.1 ports for next gen consoles?

Asked 5 years ago by Nyx.

• A:Answer This TCL Roku TV does not feature HDMI 2.1. For advanced gaming features including the world's first THX Certified Game Mode, take a look at the newest model version of our 6 Series(models ending in R635)! Hope this helps! Thank you, TCL Customer Support

  Answered 5 years ago by TCLExpert

  
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Q: QuestionDoes this set have an ARC input?

Asked 5 years ago by ARC.

• A:Answer This TCL Roku TV does indeed feature 1 HDMI ARC port. Hope this helps! Thank you, TCL Customer Support

  Answered 5 years ago by TCLExpert

  
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Q: QuestionI am looking for a 75" roku tv with the fastest processor. I want to hang it on the wall. I do not care too much about the picture quality, but like the tv to be thin. Which model do you recommend?

Asked 5 years ago by annaM.

• A:Answer This particular TV, 75R615, has a depth of 3.5 inches. Our new 75Q825 has a depth of 3.1 inches. And our new 6-Series, 75R635, has a depth of 3.5 inches. Hope this helps! Thank you, TCL Customer Support

  Answered 5 years ago by TCLExpert

  
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Q: QuestionI have this tv. The remote stopped working. All the replacement remote don’t seem to work. RC 280 & RC 282. Which remote is it. I used both, neither works. Please help.

Asked 5 years ago by Leviathan.

• A:Answer Get ya a Harmony 650/665 and throw all your other remotes out and be done.

  Answered 5 years ago by Mike

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Q: QuestionThe photos of the back of this TV do not appear to have any anchor holes for bracket mounting on a wall. Can this TV be mounted on a wall? Thank you.

Asked 5 years ago by Willie.

• A:Answer Yes, my TV is currently wall mounted. The set comes with mounting screws in the back. I used a standard wall mount with spacers and the included screws.

  Answered 5 years ago by AnonymousVerified Purchase

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Q: Questionwhat are the dimensions of the box for the 75R615?

Asked 5 years ago by Anonymous.

• A:Answer The container is 72 inches long by 45 inches tall by 11 inches wide

  Answered 5 years ago by NegaltheBengalVerified Purchase

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Q: QuestionI own a TCL 75R615 and thinking of purchasing a SONOS ARC and sub.. does anyone have this configuration ? Will this TV support Dolby Atmos?

Asked 5 years ago by Gr8fulfrede.

• A:Answer The TV already has and supports Dolby atmos.

  Answered 5 years ago by RonanTetsu

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Q: Questionwhat is the biggest difference between the TCL Model: 75R615 and Model: 75S425 without showing side by side specs??

Asked 5 years ago by Peter.

• A:Answer The picture quality. Don’t get me wrong, we have a TCL 4 series in our bedroom actually and it’s great...that’s why we decided to go with TCL for our living room tv. This time we went with 6 series though and the picture quality is better..just what you want for a larger tv. And like all the reviews say, it is a great value for the money.

  Answered 5 years ago by AJP07Verified Purchase

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Q: QuestionI would like to know if I should run all my video equipment into my AV receiver ? Then use arc from the receiver to the TV ? I would then need 1 HDML from receiver to TV when I wall mount ? or would it be better to run video sources directly to TV ?

Asked 5 years ago by nickp.

• A:Answer It would depend upon the quality of your AV receiver and 4K player. Not all home theater components are created equal. Unless you have audiophile/videophile grade components, my advice would be to run sources directly to the tv. Most components sold at BestBuy do not perform at audiophile/videophile levels. I am using a Panasonic UB9000 connected directly to the TCL 75" series 6 with Chocolate Audioquest HDMI, and the picture is very good. The less the signal has to pass through the better, but some tv's have limited HDMI ports, which dictates the need to run the signal through a receiver. Test the video quality with and without the receiver. Pick movies you are familiar with and compare the colors, shadow details, sharpness, etc. Enjoy and good luck!

  Answered 5 years ago by AudiophileVideophileVerified Purchase

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Q: QuestionDoes this tv have any issues with burn in imaging / ghost imaging? Thank you

Asked 5 years ago by Nick.

• A:Answer You should not experience trouble with burn in on this TV. Hope this helps! Thank you, TCL Customer Support

  Answered 5 years ago by TCLExpert

  
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Q: Questionis this tv bluetooth capable so that i can connect my bluetooth earphones and listen to the tv

Asked 5 years ago by dario.

• A:Answer the TV itself is not bluetooth capable but the work around is download the app on your phone and run bluetooth thru the phone was my fix

  Answered 5 years ago by NegaltheBengalVerified Purchase

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Q: Questioncan this device work with nigeria electricity of 220 voltage

Asked 5 years ago by Anonymous.

• A:Answer This TCL Roku TV is designed and engineered to be used within the US. As such, it supports 120V. Hope this helps! Thank you, TCL Customer Support

  Answered 5 years ago by TCLExpert

  
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Q: QuestionDoes this TV support Dolby Atmos through Passthrough method? I have talked to several TCL customer service reps and each one tells me a different thing. The soundbar I purchased is Dolby Atmos supported, if connected to this tv, will I get DA sound?

Asked 5 years ago by GW.

• A:Answer if the soundbar is Dolby atmos then yes. Even mobile phones support Dolby atmos.

  Answered 5 years ago by RonanTetsu

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Q: QuestionWhen will this tv be available again??

Asked 5 years ago by Lifetime.

• A:Answer For better assistance, you may want to contact your local Best Buy concerning stock inquiries. Hope this helps! Thank you, TCL Customer Support

  Answered 5 years ago by TCLExpert

  
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Q: QuestionDoes this TV have bluetooth?

Asked 5 years ago by Tommy.

• A:Answer Currently, our TVs do not support Bluetooth. If you are trying to connect a sound bar or speakers you can use the Optical port, or the HDMI ARC port. For Headphones, there is a Headphone jack on the back of the TV, or you can download the Free Roku app for private listening. Hope this helps! Thank you, TCL Customer Support

  Answered 5 years ago by TCLExpert

  
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Q: QuestionWhat model year is this TV? Is it a 2018 or 2019

Asked 5 years ago by Modelyear.

• A:Answer This specific TV model was launched at the beginning of 2019. It does not feature QLED technology. Hope this helps! Thank you, TCL Customer Support

  Answered 5 years ago by TCLExpert

  
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Q: QuestionWhen will Best Buy roll out the 2020 TCL units for sale?

Asked 5 years ago by Fred.