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Questions & Answers

Page Showing 1-20 of 31 questions
  • QuestionWhat is the battery runtime?

    • Answer The maximum runtime of the battery is 35 minutes.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the dustbin capacity?

    • Answer The bin capacity is 0.21 gallons.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the weight?

    • Answer The product weight is 9.48 pounds.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes the floor washer have a self-cleaning mode?

    • Answer This floor washer offers hands-free maintenance with a self-cleaning mode.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan the floor washer be used on different types of floors?

    • Answer This floor washer is compatible for use on multiple surfaces.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat type of filter does the vacuum cleaner use?

    • Answer This vacuum cleaner uses a paper filter.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the difference between this product and the Floor One S5 Extreme (Model:FW101900US, SKU:6498058)? Are the replacement parts (roller and filter) compatible?

    Asked by Anonymous.

    • Answer Dear customer, the differences between this product and Floor One S5 Extreme are as follows: The Cleaning Path Width is different, S5 Extreme is 10.1 inches and Floor Washer Pet is 9.2 inches. Floor Washer Pet's machine is lighter in weight. Their filter types are different, S5 Extreme uses HEPA, and Floor Washer Pet uses paper. The replacement parts (roller and filter) are not compatible.

      Answered by Tineco Support

  • QuestionCan cleans ander the beds

    Asked by Ricardo.

    • Answer Not really, the stick portion of the vacuum can’t go all the way to the ground without the head of the vacuum tilting as well which results in the spinning head not touching the ground and not being able to clean effectively.

      Answered by user616421

  • QuestionCan you choose to use just the vacuum?

    Asked by Anonymous.

    • Answer Thank you for contacting us. This model is a floor scrubber, primarily designed for cleaning floors. Should you have any other inquiries, please feel free to contact us. Have a nice day.

      Answered by Tineco Support

  • QuestionWhy I change the roller and clean the vacuum it keep said clean the brush riller

    Asked by Irina.

    • Answer We sincerely apologize for any inconvenience caused. Please feel free to contact us via support@tineco.com or tineco official website https://us.tineco.com/, and our dedicated customer service team will respond to your email within 24 hours. The phone and chat are available for instant communication online. Please let us know if you have any further questions or concerns.

      Answered by Tineco Support

  • QuestionCan you use this on lifeproof flooring?

    Asked by Flooring.

    • Answer This model is suitable for all flat, sealed surfaces. It is not recommended for use on surfaces that are not sealed, leak, or are uneven (e.g., cement floors, unsealed wooden floors, cobblestone floors, etc.).

      Answered by Tineco Support

  • QuestionCan you order replacement brushes for it?

    Asked by Lupeh.

    • Answer Thank you for reaching out to us regarding the replacement brushes for your Tineco product. We appreciate your continued support and are here to assist you with your needs. To order replacement brushes, you have two convenient options: Online Purchase: Visit our official Tineco website, where you can find a wide range of compatible accessories, including the replacement brushes for your specific model. Our website is designed to provide a seamless shopping experience, ensuring you find the right product with ease. Email Order: If you prefer, you can also place your order via email. Simply send an email to support@tineco.com with the following details: your Tineco model and your current region. Our dedicated support team will promptly process your request and provide you with the necessary information to complete your order. We take pride in offering our customers high-quality products and services, and we are committed to ensuring your satisfaction. If you encounter any issues or have further questions, please do not hesitate to reach out to us.

      Answered by Tineco team

  • QuestionCan you use any other cleaning products

    Asked by OryiaA.

    • Answer Thank you for your question. We strongly recommend using Tineco official cleaning solution with your machine. Please note that using other brands of solution may cause excessive foaming, which can negatively affect the machine’s performance. We hope this helps you. Please let us know if you have any other questions.

      Answered by Tineco Support

  • QuestionWhat is the suction power of the product?

    Asked by Anonymous.

    • Answer I don’t have an exact numerical value for the suction power, but can say that it cleans well even with the messes created by our 2 children and 4 legged friend. Emptying the dirty water tank is always surprising to see the amount of dirt that this thing gets rid of even with consistent use.

      Answered by user616421

  • QuestionIs this model discontinued? What are the replacement roller and filter?

    Asked by Anonymous.

    • Answer Thank you so much for choosing Tineco! Regarding the availability of the model and its replacement parts, we recommend contacting our dedicated Customer Support team for the most accurate and up-to-date information. They can confirm the current status of your model and check the real-time stock for the specific replacement rollers and filters you need. Please reach out to them at support@tineco.com. Our team will be happy to assist you and provide you with the appropriate purchase instructions for the correct parts. Please let us know if you have any further questions or concerns.

      Answered by Tineco team

  • QuestionCan it be used on carpets?

    Asked by Reality.

    • Answer No the Pet5 shouldn’t be used on carpets.

      Answered by Sjsbama93

  • QuestionIs this LCD or led screem

    Asked by Ricardo.

    • Answer LCD screen

      Answered by Sjsbama93

  • QuestionDoes this vacuum also clean on area rugs?

    Asked by Catherine.

    • Answer No, the pet5 should not be used on carpets / rugs (area rugs included). Hard floors only.

      Answered by Sjsbama93

  • QuestionWhat solution does this model use?

    Asked by Bree.

    • Answer This model uses the cleaning solution from our Floor One range.

      Answered by Tineco Support

  • QuestionDo you have 220 volts available?

    Asked by Luciano.

    • Answer Thank you very much for your inquiry. We are pleased to inform you that the Floor Washer Pet 5 Series you inquired about is indeed compatible with 22V voltage. You can use it with confidence. Please do not hesitate to contact us if you have any further questions or concerns.

      Answered by Tineco Support