Questions & Answers

Q: QuestionI am concern about the quietness of the machine, what is the level of quietness when it is in use?

Asked 1 year ago by Ritzyritzyritz.

• A:Answer The TORRAS COOLiFY Air operates quietly and is designed for comfortable everyday use. At lower fan/cooling settings, its noise level is close to a whisper, making it unobtrusive during normal activities. As the speed or cooling intensity increases, noise gradually rises but remains within moderate levels typical for personal cooling devices, not loud enough to be distracting for most users.

  Answered 4 months ago by TORRAS

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Q: QuestionDo it cause cancer

Asked 1 year ago by Emma.

This question was asked about the related product: TORRAS - COOLiFY Air Neck Air Conditioner 5000mAh - Golden White

• A:Answer Thank you for your question. The COOLiFY Air is designed to be a safe and effective cooling device. It uses advanced cooling technology without emitting harmful substances. There is no evidence or indication that the COOLiFY Air causes cancer. However, if you have specific health concerns, we recommend consulting with a healthcare professional for personalized advice.

  Answered 1 year ago by TORRAS

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Q: QuestionHow do I charge it ? Mine came without a charging cord of any kind ?

Asked 1 year ago by Jojo.

• A:Answer Dear Customer, you can reach out to us via support@torras-global.com or call us at +1 888-881-8818. Our customer service team is always ready to help you.

  Answered 1 year ago by TORRAS

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