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Hi. This is Arianne from TracFone Wireless. We're sorry to hear that. Let us help you in getting this issue resolved. To contact us, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.
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