“I have a smartphone locked to trakfone. If I buy a yearly card can I get a new phone number? Also can I get the phone unlocked after 1 year of usage. Also do i need a new SIM card?”
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Hi. This is Janet from TracFone Wireless. Thank you for reaching out to us. Yes, you may request to be assigned with a new number upon activation/reactivation. We can facilitate a phone unlocking request for free if your phone has been activated on TracFone service for no fewer than 12 months. As for your SIM card, we need to check its status before we can confirm if you will need a new one for the process. Just chat with us at http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Have a nice day!
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