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Hi. This is Ryan from TracFone Wireless. Apparently we need to check the status of that SIM before activation, for you not to encounter any issues with the service. For further assistance, please chat with us via this link https://www.tracfone.com/support/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you for choosing us as your service provider
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