A:Answer Hi. This is Cristy from TracFone Wireless. No. Our branded phones are not carrier unlocked. The phone will only work within the United States of America, including Hawaii, Alaska, US Virgin Islands, and Puerto Rico as long as there is a wireless coverage on the area. However, we can facilitate the unlocking process of the device if you meet the set requirements. For more information, please contact us via chat at http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.