“I bought a Vidbox VCDE8, I have downloaded the driver and Video Conversion Kit for Mac. When I try to transfer the message comes up "Cannot use Vidbox VCDE8"”

1-2 of 2 Answers

• The Video Conversion for Mac app is most likely missing the Camera and Microphone access permissions to use the VIDBOX capture device. These can be granted in System Preferences -> Security and Privacy -> Privacy tab for Camera and Microphone.

  Answered by VIDBOX Customer Care 5 years ago

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• Have you checked the operating system for compatibility?

  Answered by Conman 5 years ago

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