“I have the Vidbox video conversion for Mac; I downloaded the software from the website; it's telling me I cannot use it because I do not have the "app" from the app store. I am unable to find the appropriate app anywhere so that I can use the product.”

1-1 of 1 Answer

• The VIDBOX apps are not distributed through the App Store. You should be able to install and run apps not distributed through the App Store. However, you may need to either change the permissions to do so in your System Preferences or right-click on the app and select Open to try to allow using the app as an exception. In the latter case, you will still normally get a warning, but you should also have an option to open the VIDBOX app anyway.

  Answered by VIDBOX Customer Care 4 years ago

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.