Questions & Answers

Q: Questioncan I hook a vizio 3651-e6 wireless subwoofer to any 5.1 wireless sound bar?

Asked 5 years ago by Mohawk.

• A:Answer No. Sub only works with original sound bar.

  Answered 5 years ago by DontbuythisprinterVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you adjust the volume of this soundbar using an iPhone?

Asked 5 years ago by Anonymous.

• A:Answer Yes, using the SmartCast Mobile app you can adjust the volume with Android and Apple iOS devices.

  Answered 5 years ago by VIZIO

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI lost the wires to the sound bar.. what wires do I need and where do I buy them?

Asked 5 years ago by Toya.

Q: QuestionCannot get rear right speaker to work with 70 in LG tv, it work when hooked up to tcl tv, any answers?

Asked 5 years ago by Beachbumrn92.

• A:Answer I would like to offer the assistance of our award-winning technical support team with this issue. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.

  Answered 5 years ago by VIZIO

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat are the specs on the USB port? USB-C? 2.0? I'd like to plug in a USB to ethernet adaptor which works on some other sound bars, but can't seem to find any info on the USB port

Asked 5 years ago by Y.

• A:Answer Hello, To answer your question, I want to gather a bit more information. When you have a free moment, we are available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.

  Answered 5 years ago by VIZIO

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questioncan i repair the optional insert device on the sounbar if my optional cable does not allow me to insert into the optional port . The cable cord works on both ends and i went threw troubleshooting so I know the sounbars inserted port is either damage or et

Asked 5 years ago by finess.

• A:Answer To answer your question, I want to gather a bit more information. When you have a free moment, we are available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.

  Answered 5 years ago by VIZIO

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionMy sound bar will randomly turn off when I’m watching tv. Is this normal

Asked 5 years ago by Anonymous.

• A:Answer The only time mine would power off is when tv is paused for a while. Besides that, no issues on my end.

  Answered 5 years ago by JmanVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionMy system is only connected to my DVD player, how do I get it to play with my tv/antenna?

Asked 5 years ago by Stilly.

• A:Answer Go to www.vizio.com support

  Answered 5 years ago by Chuck

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI cannot get sound. I have it hooked up to my samsung 55in ultra hd smart tv through hdmi (arc) . I've went thru the settings and have tried everything under the moon.. please please please .. where is my sound ??

Asked 5 years ago by Rhizz.

• A:Answer Hello Rhizz, Sorry to hear you are not having a smooth experience. I would love the opportunity to have our technical support team learn more about the issues you are experiencing. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.

  Answered 5 years ago by VIZIO

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill this work with just the soundbar and subwoofer? just moved and cannot locate the satellite speakers or remote.

Asked 5 years ago by Hmmm.

• A:Answer Hello RB, Yes this will still work without the satellite speakers connected.

  Answered 5 years ago by VIZIO

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionThe subwoofer speaker blew out what size and watts is it so i can replace it

Asked 5 years ago by Josh.

• A:Answer Can you give us some additional details about the issue you are experiencing? This is not typical so I would like to learn more so we can assist with troubleshooting/resolution. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.

  Answered 5 years ago by VIZIO

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionMy visio sub woofer turns on and off like there is a short in the wiring. I know it’s not the outlet. When I watch the red power light it turns on and off. Is this a pairing problem or is my speaker going out?

Asked 5 years ago by Joaqman.

• A:Answer Download the app to your phone. There are alot more settings in it. Check to ser if there an energy savings turned on or something

  Answered 5 years ago by KyleVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill it work with sony tv.

Asked 5 years ago by Happy.

• A:Answer Hello Happy, So long as you have an open HDMI or optical port on the TV this sound bar will work great.

  Answered 5 years ago by VIZIO

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionThe rear speakers are not that great as far and sound quality. I would like to upgrade them to better quality speakers if possible. They are directly wired to the subwoofer. Does anyone know of a better quality speaker or should I buy a new system?

Asked 5 years ago by RT01.

• A:Answer Since they are wired to the sub, you can replace them with any surround speakers or small bookshelf speakers you want. Any decent quality pair of 3" or 4" surround speakers ($30 to $60 a pair) would be just fine.

  Answered 3 years ago by viziofan

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionAre the rear remote speakers wireless?

Asked 5 years ago by Anonymous.

• A:Answer They are both wired to the sub which is wireless via Bluetooth.

  Answered 5 years ago by TraeVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionVizio SB3651-E6 sound bar connected to smart tv thru HDMI-ARC port. When connected I loose my closed captions. Sound bar works great, but I need the closed captions to understand dialog. TV is 2 year old TLC Roku. Help?

Asked 5 years ago by shortcut.

• A:Answer Closed caption works for me; I use it as well.

  Answered 5 years ago by DiscerningBuyer

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow many watts? Tweeters & Woofers? Does the soundbar have a "Clear Voice" component? Does soundbar have a headphone jack? 3.5mm adapter? HDMI outlet? Thanks.

Asked 5 years ago by Frederico.

• A:Answer It has 1 sub and it has an HDMI port as well as a 3.5mm port too.

  Answered 5 years ago by VIZIO

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow long are the cables that connect the satellite speakers to the subwoofer?

Asked 5 years ago by JoespaceWilson.

• A:Answer Those cables are 8 meters long, which is about 26 feet.

  Answered 5 years ago by VIZIO

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDo you need to buy a receiver as well?

Asked 5 years ago by Kirby.

• A:Answer This is for a tv. Mine is connected via hdmi and I had it connected via optical cable for a while. No receiver required.

  Answered 5 years ago by DiscerningBuyer

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)