Questions & Answers

Q: QuestionCan I take fireplace out and use it somewhere else?

Asked 5 years ago by Anonymous.

This question was asked about the related product: 58" Tall Glass Two Door Soundbar Storage Fireplace TV Stand for Most TVs Up to 65"

• A:Answer Hi! Thank you for reaching out here. For our fireplaces, we ask that they be used as designed with the unit; they are made to work great with our units and could be safety issue otherwise. Thank you!

  Answered 4 years ago by Brand Expert

  
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Q: QuestionWhat's the return policy for this poduct?

Asked 5 years ago by A.

• A:Answer Hi! Good question! I recommend checking with Best Buy to verify the return policy. If you have any issues there, please reach out to us at 877-203-2917 or [email protected] and we would love to help you out! Thank you!

  Answered 4 years ago by Brand Expert

  
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Q: QuestionWhat Do You Have to Assemble On this Whalen Fireplace, when you pick it up to bring home?

Asked 5 years ago by Anonymous.

• A:Answer Hi! Thank you for reaching out here; while I can't speak to any Whalen Fireplaces, I can tell you that the piece that this review was left on does require assembly. I hope that helps! Thank you!

  Answered 4 years ago by Brand Expert

  
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Q: QuestionI know that the unit is 16" deep I would like to know how wide the shelves are behind the glass doors.

Asked 5 years ago by Carl.

This question was asked about the related product: 58" Tall Glass Two Door Soundbar Storage Fireplace TV Stand for Most TVs Up to 65"

• A:Answer Hi Carl, Here are the dimensions for the shelves behind the glass doors: 8.75" H x 15.16" L x 13.5" D. Let us know here if you have any other questions. Have a good day!

  Answered 4 years ago by Brand Expert

  
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Q: Questioncan you turn the fireplace off and on.

Asked 5 years ago by Rob.

This question was asked about the related product: Walker Edison - 58" Tall Glass Two Door Soundbar Storage Fireplace TV Stand for Most TVs Up to 65" - Barnwood

• A:Answer Yes, but no remote. There is a switch for the "fireplace" and one separate one for the heat which is a blower kind of like an electric heater. You can choose to have both on or just one or the other.

  Answered 5 years ago by Francesruth

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Q: QuestionIs this product made in America ?

Asked 5 years ago by Frank.

• A:Answer No in china.i would not recommend this product. After I assembled this stand I was left with shelves that were too big and doors that were completely the wrong g size.

  Answered 5 years ago by WendyVerified Purchase

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Q: Questionwould like to know if the brown will be in stock again

Asked 5 years ago by Jenny.

• A:Answer Hi Jenny, thank you for asking! This piece will be in stock again within the next couple of weeks. Thank you for asking!

  Answered 5 years ago by Brand Expert

  
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Q: QuestionIs the heat adjustable?

Asked 5 years ago by Lor.

This question was asked about the related product: 58" Tall Glass Two Door Soundbar Storage Fireplace TV Stand for Most TVs Up to 65"

• A:Answer Hi! Thank you for this question! The heat can be turned on or off, likewise for the LED flames display. Hopefully that helps! Thank you!

  Answered 5 years ago by Brand Expert

  
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Q: QuestionWhat is the maximum weight the TV stand is able to accommodate?

Asked 5 years ago by Bill.

• A:Answer Hi Bill, thank you for your question! The maximum weight the TV stand can hold is 75 LBS. Hopefully that helps in your decision, thank you!

  Answered 5 years ago by Brand Expert

  
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Q: QuestionWhat are the dimensions?

Asked 5 years ago by Dee.

• A:Answer Hi Dee, thank you for reaching out here! The dimensions of this piece are as follows: 58" W x 15-3/8" D x 25" H. Hopefully that helps in your decision! Thank you!

  Answered 5 years ago by Brand Expert

  
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Q: QuestionDoes a 65 in curved tv fit on this properly?

Asked 5 years ago by Terry.

This question was asked about the related product: 58" Tall Glass Two Door Soundbar Storage Fireplace TV Stand for Most TVs Up to 65"

• A:Answer I don’t see why not. I don’t have a 65” curve but you would have enough space.

  Answered 4 years ago by RavinusVerified Purchase

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Q: QuestionWhy is this listed as Tall when it’s only 31” in height? Tall would be at least 48”s.

Asked 5 years ago by Nick.

• A:Answer Hi Nick! Thank you for your input! Compared to a lot of our other TV stands, this unit is considerably taller. I see your point. Good eye here! Thank you!

  Answered 5 years ago by Brand Expert

  
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Q: QuestionWhat are the opening dimensions of the fireplace?

Asked 5 years ago by Beachgirl.

This question was asked about the related product: Walker Edison - 58" Tall Glass Two Door Soundbar Storage Fireplace TV Stand for Most TVs Up to 65" - Barnwood

• A:Answer Beachgirl, Thank you for your question! The opening dimensions for where the fireplace sits are: 17 5/8" x 18 1/8" x 14 1/8" Hopefully that helps your decision! Thank you!

  Answered 5 years ago by Brand Expert

  
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Q: Questionwill you pick up the old tv stand and how much assembly is required

Asked 6 years ago by Anonymous.

This question was asked about the related product: Walker Edison - 58" Tall Glass Two Door Soundbar Storage Fireplace TV Stand for Most TVs Up to 65" - Barnwood

• A:Answer Hello, This item comes with step by step assembly instructions as well as parts and hardware. The fireplace is a simple plug-in unit that just needs to be screwed into place. On average it takes about an hour to assemble. You would need to discuss item pick up with Best Buy directly. Let us know if you have any other questions about the TV stand!

  Answered 6 years ago by Brand Expert

  
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Q: QuestionCan the flames be used for ambiance & not heat?

Asked 6 years ago by Chad.

This question was asked about the related product: 58" Tall Glass Two Door Soundbar Storage Fireplace TV Stand for Most TVs Up to 65"

• A:Answer Yes there is a separate switch for the heat.

  Answered 5 years ago by MBvalue

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Q: QuestionDoes best buy put the furniture together for you ?? And it'll be all put together for pick up???

Asked 6 years ago by Fruity.

• A:Answer They will for a fee.

  Answered 6 years ago by BigD

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Q: QuestionWhat are the inside dimensions (height, width and depth) for the top shelves. Do the fireplace lights work without producing heat?

Asked 6 years ago by Raymond.

This question was asked about the related product: 58" Tall Glass Two Door Soundbar Storage Fireplace TV Stand for Most TVs Up to 65"

• A:Answer Idk how big the shelves r but u can use the fireplace without cutting the heat on

  Answered 5 years ago by JoeeVerified Purchase

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Q: QuestionDoes the fireplace have a timer or auto shutoff feature?

Asked 6 years ago by Jody.

• A:Answer No it does not and no remote it's on or off for what it cost you think it would!!!!!

  Answered 6 years ago by RobertVerified Purchase

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Q: QuestionDoes the fireplace come with a remote?

Asked 6 years ago by Jody.

• A:Answer No. But I wish it did.

  Answered 6 years ago by Sherrymc03Verified Purchase

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