“Why does it keep freezing (not responding to anything, won't even turn off!!) and needing to be unplugged??? This is crazy! Please help!!”
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This is an entry level TV so the processor is an older model. It can't be forced and you have to go into and come out of each application in a deliberate manner. Just be patient and work within the limitations of the price range. If I spent $2000 on it I would be frustrated but for the price it is fine. We take a little time to shut it down and it woks well.
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