“After watching video on youtube when I try 2 turn off TV using remote or button on TV, screen would turn dark but not black as tv wont turn off (i.e. light wont turn red). Only unplug-replug resolves the issue. Any resolution or way to update firmware?”

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• Call customer service 18007010680 its a 24 hr line and they will troubleshoot with you, now if in warranty and the troubleshooting doesn't work then they will proceed to the next steps of replacing your TV or a refund

  Answered by Jay34 8 years ago

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• This sounds like a warranty issue!

  Answered by MarkE 8 years ago

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