“why doesn't the fan turn on and neither does the light?”
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Hello! We are terribly sorry to hear of your concern. We would recommend contacting Whirlpool® at 1-800-253-1301. We are available weekdays, between 8 am to 8 pm EST. They will be better able to assist you.
Sorry, there was a problem. Please try again later.Once you plug it in the fan and light button should turn on (left side of the microwave) when you chose to use them. The fan has 4 levels from high to very low. The light has 2 levels. Bottom line if you plugged the microwave in then they should work. You didn't miss or do anything wrong. No other connections required. My assumption is that it's defective. Hope I have answered your question
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