Questions & Answers

Q: QuestionDoes anyone know the exact length of the back of the unit to the mounting holes? Have an odd length cabinet and want to make sure it fits.

Asked 5 years ago by Jfs1.

This question was asked about the related product: Whirlpool - 1.7 Cu. Ft. Over-the-Range Microwave - White

• A:Answer Jfs, please visit https://bit.ly/3jmtVQW and refer to page 7 for more information.

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionCan you show me what the top of the microwave is supposed to look like when installed correctly? It has some openings at the front that we are not sure about. Thank you.

Asked 5 years ago by Saraheg09.

• A:Answer Hopefully this photo will help you.

  Answered 5 years ago by TjranVerified Purchase

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Q: QuestionI AM READY TO REPLACE A DEFECTIVE 36 INCH OVER THE RANGE GE MICROWAVE WITH EITHER A STAINLESS STEEL WHIRLPOOL OR LG - SAME DIMENSION. DO YOU CARRY THIS SIZE IN THESE BRANDS- IF NOT CAN A SMALLER VERSION OF EITHER BRAND FIT IN THE EXISTING 36" SPOT?

Asked 5 years ago by Viking.

• A:Answer YOU SUGGEST A 29.9" WIDE MICROWAVE- THE CURRENT DEFECTIVE GE MEASURES 36" IN WIDTH- LEAVING A GAP OF MORE THAN 6 INCHES . HOW WOULD I FILL THE 6" GAP LEFT AFTER INSTALLATION?

  Answered 5 years ago by Viking

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Q: Questionwhat does wmh31017hw weigh ?

Asked 5 years ago by tllfl.

This question was asked about the related product: Whirlpool - 1.7 Cu. Ft. Over-the-Range Microwave - White

• A:Answer Hi Tll, the gross weight of this product is 60 lbs and the net weight is 55.9 lbs. We hope this helps!

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionIs a support required for this? Or can it just run and rotate on its own?

Asked 5 years ago by RunningBear.

• A:Answer No

  Answered 3 years ago by Dorthee

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Q: QuestionAre we able to use this microwave by placing on a surface until we are ready to install. Our cabinets will not be ready for a month or two but our old microwave just went so we need something in the meantime.

Asked 5 years ago by Minion.

• A:Answer Minion, we cannot recommend using this Microwave unless it is properly installed. Hopefully, this information is beneficial to you. Thank you for your inquiry regarding our Whirlpool Appliances!

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionWhat Trim kit is recommended for this model?

Asked 5 years ago by TrimKit.

• A:Answer Hi TrimKit, the part number for the appliance is 8171339. We hope this helps!

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionThis microhood will be too small to replace the area that the vent hood occupied. Is there a kit that can be purchased to cover the open area around it.

Asked 5 years ago by Starbright.

• A:Answer Starbright, unfortunately, we do not have an accessory or trim kit for the Vent Hood.

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionWhat is the decibel rating of this whirlpool Model:WMH31017HSSKU:5900311 microwave?

Asked 5 years ago by Richyan.

• A:Answer Richyan, the Microwave does not have decibel ratings. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our Whirlpool appliances!

  Answered 2 years ago by WhirlpoolTeam

  
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Q: QuestionHi, This does include a mounting kit? Thanks!

Asked 5 years ago by Dave.

• A:Answer YES IT DID. WE DIDN'T HAVE A CABINET ABOVE OUR STOVE SO WE HAD TO BUILD A SHELF . THAT WAS THE ONLY THING THAT MADE IT HARDER TO INSTALL. AFTER THAT IT WAS PRETTY SIMPLE.

  Answered 5 years ago by DAWNVerified Purchase

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Q: QuestionIs this Microwave Oven made in the US?

Asked 5 years ago by LagunaBob.

• A:Answer No

  Answered 5 years ago by Cheffy

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Q: QuestionI installed the microwave, plugged it in, and it did not come on. The receptacle is working.

Asked 5 years ago by Anonymous.

• A:Answer Hello! We are terribly sorry to hear about your concern. We would recommend contacting Whirlpool® at 800-253-1301. We are available weekdays, between 8 am to 8 pm EST. They will be better able to assist you.

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionI have a Whirlpool WMH31017AW-1 microwave does this unit replace or is an upgrade?

Asked 5 years ago by Rock.

This question was asked about the related product: Whirlpool - 1.7 Cu. Ft. Over-the-Range Microwave - White

• A:Answer Hello Rock, your current microwave's dimensions are Depth 16 1/8", Height 17 1/4", Width 29 15/16". This models dimensions are Depth 15 9/16", Height 17 1/8", Width 29 15/16".

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionDoes this microwave have a turn off for the turntable tray?

Asked 5 years ago by Anonymous.

• A:Answer Not that I have found

  Answered 5 years ago by MamadukesVerified Purchase

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Q: QuestionIs the glass plate inside supposed to turn back and forth instead of going around in a circle? Kind of strange

Asked 5 years ago by Espygang.

• A:Answer Found tape on the turning piece. Plastic piece with little wheels is kind of weird. It isn’t round like the usual ones

  Answered 5 years ago by Anonymous

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Q: QuestionI purchased this less than 2 years ago and the cooktop lightbulb recently stopped working. I bought a new appliance lightbulb (40 watt), installed it, and the light control won't work. The dimmer did not work and it wouldn't turn off. Please advise!!!

Asked 5 years ago by Dani.

• A:Answer Hello Dani! We are terribly sorry to hear about your concern. We would recommend contacting Whirlpool® at 800-253-1301. We are available weekdays, between 8 am to 8 pm EST. They will be better able to assist you.

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionI have a whirlpool gold microwave. need instruction in using the lower ppower.

Asked 5 years ago by Anonymous.

• A:Answer You would need to touch the cook time, touch the number keypads to enter the time then press the cook power and touch the number keypads to enter the power level (10-90) and then touch the start control. We hope this helps!

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionWhat usually is the measurement for a 1.7 over the range microwave

Asked 6 years ago by dale.

• A:Answer Hello Dale, the dimensions are; Depth(IN,inches) 15 9/16, Height(IN,inches) 17 1/8, and Width (IN,inches) 29 15/16. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our Whirlpool appliances!

  Answered 6 years ago by WhirlpoolTeam

  
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Q: QuestionDoes this microwave have a pivot hinge so I have clearance next to a cabinet I can't open the door with the LG microwave I just bought

Asked 6 years ago by Hoch.

This question was asked about the related product: Whirlpool - 1.7 Cu. Ft. Over-the-Range Microwave - Black

• A:Answer No it does not. Needs adequate spacing to open next to cabinet door.

  Answered 2 years ago by EmmieS

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