“Why does my freezer have a layer of ice on the bottom shelf? What may be causing this to happen?”

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• Hello Rob! We are terribly sorry to hear about your concern. We would recommend contacting Whirlpool® at 800-253-1301. We are available Monday & Tuesday 8 AM - 8 PM and Wednesday through Friday 9 AM - 7 PM. They will be better able to assist you.

  Answered by WhirlpoolTeam 4 years ago

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• Do not have that problem on mine. I would check the seals on the doors.

  Answered by Smitty59 4 years ago

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