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my experience regarding the My Best Buy Plus™ membership: Lack of Preferential Treatment: A loyalty program should inherently engage the customer and offer distinct preferences on both products and services—including dedicated support. The current membership fails to provide any meaningful preference or elite status. Stripped-Down Support: Critical perks like priority customer service and technical support are locked behind a much more expensive tier ($179/year). As a paying member of this tier, you are treated exactly like a non-paying customer, left to wait in standard queues even when dealing with major delivery and installation issues (like a broken oven display on day one). Poor Value Proposition: The program behaves more like a paid coupon book for occasional discounts rather than a true loyalty experience. It completely misses the mark on making a customer feel valued or supported when something goes wrong, making the annual fee unjustifiable.
Sorry, there was a problem. Please try again later.Hi there! Thank you for sharing your review. We are sorry to hear that you aren't finding the membership beneficial to you. You are free to cancel your membership at anytime through your BestBuy.com account, or by reaching out to us at (888) BEST-BUY or (888) 237-8289.
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