Customer Ratings & Reviews

I got the protection plan for two reason's. 1. Kids Having kids is a blessing but mistakes and accidents happen 2. Location I live over an hour away an having back up service is a must

I bought the 2-Year Accidental Geek Squad Protection on my Surface Laptop Studio 2 after Microsoft failed to repair a faulty IR camera—three repair attempts, zero fix, and no transparency on what they even tested. Thanks to Best Buy’s protection plan, I filed a claim and got a full refund without ever having to accept another broken replacement. Geek Squad made good on their promise when Microsoft wouldn’t. Highly recommend this plan if you’re buying high-end gear—you never know when you’ll need a real backup.

This review is based on my past experience with Geek Squad Protection. Responses to request for service and advice were always prompt and on point, and each of the squad members were patient with me and knowledgeable about service and my computer.

In my 10+ years of purchasing all types of computers, from desktops to laptops, and windows based to Apple products I always choose to make my purchases from Best Buy. This is for two simple reasons-they are a well known and massive company that is unlikely to go out of business anytime soon. The other, and far greater reason that I always shop at Best Buy, is because of their famously skilled computer technicians, the Geek Squad, and more specifically, because of the optional 1-3yr Geek Squad Accidental Protection service. I always opt for getting at least the 2 year extended warranty(i get their 3 year extended warranty on every product that has the 3 year option), and it has always been well worth the added cost. Sometimes the product was damaged by me accidentally, and other times the laptop simply died within the 2 year warranty timeframe. Regardless of why, Best Buy always either fixed the product at no cost to me, and my extended warranty remained intact for the duration of the original warranty. Or, Best Buy replaced the product with the same item, if it was still in stock, or I was given a full refund of the price of the laptop onto a store credit card so I had that much money to use towards the purchase of a new laptop of my choice. The extended warranty is used up when the item is totaled out, meaning that amount is not refunded, so you need to repurchase the extended warranty when you purchase the new product, which is always worth it.

The HP - OmniBook X - Copilot+ PC - 14" 2.2K Touch-Screen Laptop - Snapdragon X Elite - 16GB Memory - 1TB SDD - Meteor Silver- is a great laptop as to performance and excellent battery life. Only two down sides 1. the win11 24h2 Ver will not allow printers to be installed using their own drivers only use the installed ms driver. This means Label printer like from Dymolabel can not be installed as windows will not all its drivers to be inserted into the "list of printer drivers" need to select the printer driver for the physical printer; 2. must manually set the dpi in the printer setting to 600 as the default was 300, in order for bar coding to be printed so scanner can read it correctly. do not use co-pilot so not an issue it was missing.

This makes me feel so comfortable and worry-free when it comes to having and using new tech that is both powerful and expensive.

One of the things I really appreciated when buying the MacBook Air M4 was Apple’s warranty. From day one, I felt completely supported. The coverage is clear, and their customer service has been excellent. I had a question about the charger and they helped me quickly, with no hassle or long waits. Plus, the option to extend with AppleCare+ is a big bonus. Knowing I’m protected against accidental damage or future issues gives me peace of mind. It’s totally worth investing in a device like this when you know the company truly stands behind it.

Amazing Laptop , Excellent Quality and Value , Brand New , 100 % Recommend , Very Fast , I Love It , this is my second purchase for this laptop .

Don't get a computer at Best Buy without this protection! I know it seems like a pricey addition, but if/when your computer breaks or is damaged, you don't have to pay ANYTHING. And if it needs to be replaced, you receive store credit for the full amount you originally paid (to put toward a replacement or whatever you want). When my last laptop bit the dust, I was literally able to get a new laptop with the credit and with the leftover credit after the laptop purchase, I was able to put it toward replacing my fridge that broke. GET THE PROTECTION and don't let it lapse without going and getting any issues that arise with your product fixed or the whole thing replaced. Best investment!

I had purchased a laptop almost 3 years ago, when I really needed a new one. Over the summer, it stopped booting up, so I took it back in, and they replaced it with a gift card. I got a new one (that I liked slightly better) and had some left over, so I also got an ice maker, too.

This laptop is holding up great after three years. It plays games and runs photoshop, which were my two main ideals with a laptop. I'm also a full time college student and this laptop has been great for that. The only thing I will say is that this laptop is so huge that traveling it is not good. This works best as a desktop. I wish I remembered I had 3 year geek squad protection since a rubber piece is coming off on the bottom of the laptop. It was nice to have that reassurance that I could call the geek squad.

I have a 4050 RTX laptop made by vitcus and I bought 2-year protection from Geek squad. I think it's worth it because it has saved me over 400 dollars which is 200 dollars for protection for 2 years. And if they can't fixed, they either give a refund or a new one and is always fast

This laptop is high quality, elegant, fancy y ligh.

I purchased an expensive gaming laptop from Best Buy. The added protection and Geek Squad support was essential to ensure I have nothing but fun gaming success with my computer without worry.

This laptop is speedy in function, boasts awesome high-def graphics, and fits comfortably on the lap. 5/5 stars.

I must ensure that I am protected with this needed device. I plan to utilize it often. Therefore, I can not afford to go out unprotected. Not smart..

Works well for our needs. Recently started getting a green screen when booting up. Going to check it out with Geek Squad

so far loving my laptop. No issues. Wish It did come with microsoft suite.

Geek Squad Protection is a must-have! I never purchase anything without it; it's inexpensive and have used it on several occasions. It is definitely worth the extra few bucks in case something happens to any of your devices.

The accidental protection is one the best things offered through best buy. And the best thing is I don't have to deal with a third party I just go to my local store and they always have fixed or replaced the electronics that I have purchased with the this plan. It is well worth the price as it covers everything. I was sold on it years ago and have continued to purchase it ever time I buy new electronics.