Customer Ratings & Reviews

Nothing like good protection when you invest in your technical items

“This laptop works well for everyday tasks. The 15-inch screen looks good and it runs smoothly for basic use. The only downside is that the battery doesn’t last very long, so I usually keep it plugged in. Overall, it’s a practical option for the price.”

It's great to have if you have kids. If there's an accidental something, they'll take care of your product.

This is a great warranty. I would highly recommend

I had left a small usb on top of the keyboard and didn’t notice I left it and shut the screen. This of course led to a a small crack on the corner which led to half the screen not working. I contacted Best Buy and geek squad and got it resolved right away. They took it in and replaced the screen in a couple days at no charge and got it right back, good as new.

I bought the one year protection and even though I haven't used it yet, it is a great peace-of-mind knowing its there.

Shipping on this was said to be Dec 9th, and was actually received on Nov 25. I bought this computer to play World of Warcraft, and although this computer may be more than I need, it was the right price at the right time!! This computer took a bit of time to set up but has run flawlessly. The only thing i can't seem to get to work is the Ultimate mode for the GPU on the Armory Crate. It will work for 10 minute and then the screen blacks out. I have not looked into this yet, the Optimized setting is perfect for what I need, and bring new visual life to WOW. The 16gig Ram is perfect, but i may still upgrade to 32Gig. (Most people will upgrade the RAM anyways) The Turbo fan setting is loud, but not annoying at all. The camera is grainy, too bad i no longer work in a call center, I'll never use it....lol Love this computer. Ultimate GPU mode not working is not a that big of a deal for me and none of this was a complaint, i do not feel a need to mark down to 4 stars. Five Stars it is!! If i find a fix for the Ultimate GPU setting, I'll try to update for other bigger gamers that may need it... I set this up myself, and did not have the need to use geek squad as of yet.

Has Lasted for 3 years! I’ve yet to file a claim but plan to do so very soon

I buy geek squad protection for all purchases at Best Buy because it never disappoints. I have taken things to get repaired, replaced, help with using a product etc. and it’s always been a great experience. Best Buy has the best protection warranty than it’s competitors including Apple (sorry, not sorry) and I have a IPhone and IPad. The customer service is stellar, and I would recommend it to anyone.

I havent use yet but it looks really nice for the price

Very professional and quick service. My daughters computer got a virus right before school started and the week squad fixed it in time for school! This service is worth gold!

Purchasing The Geek Squad protection is one of the best things that you can do when you get a device particularly a laptop from Best Buy almost every single year something happens to my laptop there's some type of malfunction with it and I have to send it in for service and there's been instances where they said they couldn't fix it so I received a credit which is a gift card towards the purchase of a new laptop the only thing that I have to do is buy a new warranty and pay the difference. I received the full purchase value of the computer so that I can get a replacement One,annoying thing I is having to bring your computer to Best Buy and it even doesn't matter if it's a small issue they have to mail it off and it takes about 2 to 4 weeks to get your device back that's a little annoying but I'd rather have the the coverage instead of the expense and hassle of trying to find someone to repair my computer or if something malfunctions with it after the manufacturer warranty having to purchase a brand new computer 100% out of pocket so this is one of the best things you can do. make sure your manufacturer doesn't have a warranty that's comfortable because sometimes it can be a little cheaper I found out when I purchased my new computer that the manufacturer had a similar warranty but was significantly less just a FYI so make sure and you still even if you purchase the computer from Best Buy in some cases you can still purchase the warranty you can purchase the warranty separately and I believe if you don't purchase your accident coverage right away you still have 30 days to get it so but you know you don't want to play with it just do your homework but coverage for your device is important

The 2-Year Accidental Geek Squad Protection plan has been an absolute lifesaver for me. It provide peace of mind knowing my valuable electronics were covered Their customer service is top-notch. They were always courteous, knowledgeable, and quick to address my concerns. The convenience of scheduling repairs online made the process seamless, and the regular updates kept me informed throughout. What truly sets this protection plan apart is its coverage for accidental damage. Knowing that drops, spills, and other mishaps are included provided a level of security I didn't realize I needed it. Overall, the 2-Year Accidental Geek Squad Protection plan is a worthy investment for anyone with valuable electronics. Its exceptional service, comprehensive coverage, and outstanding customer support make it a no-brainer for safeguarding your tech investments. I wholeheartedly recommend it to anyone seeking reliable protection for their devices.

I purchased Best Buy's Geek Squad Protection Plan for my Acer Predator Helios 18 Gaming Laptop (w/RTX 4090). I have purchased numerous products from Best Buy with the GSP, especially those that I would consider high ticket items. Their GSP is great and I would highly recommend it!

My experience was good so far, its a good investment and look decent.

The agent was very informative and provided me all the answers I needed. They went above and beyond and even gave me a deal on my geek squad warranty for my ASUS rogue strix g18 on any and all internals even if it was broken by accident. They were very kind and friendly but also smart and knowledgeable and quick to the point and did not waste my time or try to upsell me. They were honest and have integrity and they are a quality warranty I totally recommend this.

Gavin was VERY helpful! He was giving info to customers walking up while he was assisting the person with the appointment!

I dropped my laptop carrying it from the kitchen table to my chair in the living room. Of course I had it opened in landed on the top left corner and cracked the screen. The protection plan covered it. Well worth the money I highly recommend getting the plan.

My laptop just stopped working one day. Went black. I took it to Geek Squad and they ended up having to replace a chip and the motherboard. With my 2 year protection planned it covered everything. I didn’t have to pay a cent. And they returned it before the 30 day deadline.

Any electronic gadget now a days require a plan for possible issues. The extended warranty is the answer.