Customer Ratings & Reviews

Anything can happen at anytime. Always good to have added protection.

SO HELPFUL! Would absolutely recommend! I needed help connecting my pen and they got it up and running in under 3m!

Your Best Buy associate named Tommy, who sold me the projector, was great, helpful, kind and patient. He also sold me a great project. We love our projector and it's lumins are more than sufficient to project brightly and well.

**Will update once the NEW computer I purchased is received ** A used computer was received today, I ordered a new one! I will not show a photo of the locked screen with the previous owners name, but the computer was purchased as a brand NEW one. There are still finger prints on the touch pad. Upon opening the shipping box I knew something was up when I was the Samsung seal was broken and the Best Buy inspected by tape was on the Samsung box. Then when opening up the computer it immediately turned on with the ladies name on the screen and I was locked out, plus the finger prints on the touch pad. I immediately called customer service and they assured me that they would be shipping out another computer and this would indeed be a BRAND NEW one. I will be shipping this used one back tomorrow. Updates to come. Please pay attention to your packages, some of us aren’t fortunate enough to live close enough to a Best Buy store and make in store purchases. We are at the mercy of the retailer and trust that they will be honest.

The process of getting a replacement or repair from Best Buy Geek Squad is very easy and carefree. You can either schedule an appointment online or over the phone. Once you have scheduled an appointment, a technician will come to your home or business to diagnose the problem. If the technician can fix the problem on the spot, they will do so. If the problem is more complex, the technician will take the device back to the shop for further diagnosis and repair. I do this with any major purchase from Best Buy. Manufacturer warranties often require you to return the unit before they repair or replace the item with a refurbished one. The process can take time. Best Buy is quick and easy.

Geek Squad did an excellent job installing my washing machine. The technician was punctual, knowledgeable, and made sure everything was working perfectly before leaving. Highly recommend their service!

What's not to like about this service/insurance? Sure it's expensive, but it would most likely cost more to fix, or replace without this investment protection.

Purchased a Lap top Asus Vivio Worked great for a short time till it was sadly stolen from my suv I was barely getting used to navigating a laptop since I have not been on a Laptop or Desktop in years . Now I am paying for a laptop I don’t have sad I know Ty .

They actually repair what you device needs and if the device can't be repaired they gave you gift card with the amount of money you paid to purchase any new device.

Haven't needed this yet, but very nice to know I have it!

I had to bring in my Daughter's laptop for a small repair and the associate that helped me was very nice and helpful. The manager was called over to help me out as well and performed the repair and got it done quick. I was very pleased with my experience with the Geek Squad.

I had a problem with my imported files. The geek squard was able to assist me several times and solve my problems from auto cloud storage to cleaning my computer and even turning off AI

Geek squad service is a pretty cool service. The ability to have that service available and worked on while your there is great.

Love having protection on my items. Just in case something happens.

Worth it because you are likely to make a mess and its worth get a fresh computer

This is my first laptop purchase. I was happy with it, except the battery didn’t hold a charge very well, and somehow I lost my operating system (let someone borrow)and now waiting for it to be fixed. I am happy with my purchase. Just taking awhile for manufacturer to fix.

my tablet wasn't working so when I brought it in I was able to get a full refund in store credit which I used to get a fabulous new laptop

I feel better having protection and it gives me peace of mind. It was a wise decision to purchase the Geek Squad Protection.

Geek squad service has to be one of the best out there. They provide literal hassle free service with any of your items. I have been using it for over 8 years and have not encountered any issues when it comes to fixing laptops, cameras, phones and headphones.

I always get this when I buy big items. I haven't had to use it a lot, but I have been thankful when I did.