Customer Ratings & Reviews

It's always good to have a protection plan for your computers and phone. Best Buy Geek Squad is good but not the best. First you need to get it and appointment just to bring it in, absolutely nothing can be fix when you come in which they use to do. Now you must leave your product and wait for a fix. Next you need to make another appointment to pick it up, which can take up to a week or more. They have nothing in their program that lets you know if they have a cancelation to get in earlier. So, getting anything fix could take at least a couple of weeks or More. I'm glad that everything is covered but not happy about getting in and out of repairs.

Works well for my kids virtual they are able to play games and more.

I am so happy i purchased this protection plan for my touchscreen laptop. I somehow got a crack in the screen of my computer which caused it to act crazy. I had to disable the touchscreen just to do basic things and the manufacturer would not cover this issue under their 1 year warranty without an additional fee which was much more expensive than this protection plan. Geek squad was able to fix my screen with no questions asked and it only took them a week to do it which was less time than what they originally quoted me. I was in the middle of nursing school at the time and really needed my laptop so I was super happy about that. This plan is definitely worth it!

Haven’t used it yet, but knowing I have a safety net makes me more comfortable. I had a previous laptop that I spilled a drink on and it fried it. I had no protection plan then. So this time I decided the protection plan was worth it.

Great comfort with accidental damage protection for my new laptop. Haven't used it yet and sincerely hope that it is never needed, but it is a great comfort to have the protection there if something bad happens....

Excellent value, although I never used the service. It definitely provided a peace of mind.

So thankful my mother-in-law talked me into getting this when I purchased my laptop back in late 2020. About 14 months later my laptop screen suddenly stopped working. You could hear the computer turn on, but the screen- nothing!!! Took it into Best Buy/Geek Squad. They had it about a 4-5weeks, but were unable to get the part to fix it within the contract terms. Therefore, I was eligible for an exchange. They kept me updated throughout and the exchange in-store was very easy. Calling the Best Buy phone number/customer service....that's a completely different story. BUT, working with Geek Squad and the in-store people was an excellent experience given the circumstances.

Didn't know I was going to be using it so soon on the screen only covers about $400 worth of damage

NO ISSUES SO FAR, MORE THAN EXPECTED TO LAST, GREAT QUALITY THUS FAR.

Came in handy!! My kids messed my mouse up a few weeks after I made my purchase.

When ever you buy a electronic product get the Greek squad protection it is well worth it

You need to get this if you have a clumsy daughter like mine. She dropped her computer down a flight of stairs. It was very broken.... they fixed it no issues. No charge than his i got the protection.

Have a geek maintenance for my I pad and thank goodness I have not had to use it but I have had them in the past and were very welcoming

Great service. The only complain I have , is that the warranty wasn't extended lol Had one problem with my laptop , took it to geek squad , they had to send it in, a week later I had it back fixed. I loved the service

bought this as the laptop was really high end and i wanted the protection moving forward.

Whenever you require, they are ready to attend than you in advance for your service

Computer is clean and runs great no issues whatsoever. Haven't needed geek squad on this Computer but have always had good service when ive had other electrics serviced

Fast and very effective service. The tech was very informative and made sure to explain details

First time purchasing laptop thank you for helping me setup and guidance you have given me

Have not used service yet, the person at the store said just bring it in if I have any problems.