Customer Ratings & Reviews

Have used the service in the past and has been an easy process to use and was worth it

Geek squad was absolutely Fantastic when working on my ASUS ROG laptop. I needed a mother board replacement after screwing up my audio Jack and they took it in no questions asked, I just had to give a description of when happened and needed fixing and they took care of it for me. They replaced the board, and had it back to me within a week or so. Even giving me instructions on how to reset up my windows. Fantastic customer service 0 differences from when I took it in to getting it back (performance wise) Really fast return rate I genuinely don’t have any complaints, thank you geek squad!

My tech specialist transferred all data from my old desktop computer to my new laptop that I wanted to retain. He also helped me load a new program I had purchased to prepare the new years tax return for 2024. Then he spent time showing me how to use features on the laptop! He was very kind and knowledgeable. This hands on training was very helpful as I had never owned a laptop or touchscreen computer. The transition has been smooth with such great help.

Excellent buy and it is great social media,with games

Excellent service, quick turn around time, will certainly get it again on my next product.

It’s a good lap top as a beginner laptop. It allows my daughter to play Roblox, watchYouTube videos, and complete school work. For a cheaper laptop it works well.

I can use a computer, but fixing it is a whole different story. My laptop stopped work. I was very concerned because I homeschool and need to be able to access a lot of information and records. I took it to Geek Squad and they gave me a fairly long "possible" time. It actually took less than 1/2 the time quoted, and it turned out my battery was just completely dead, so it was replaced at no cost! I usually don't buy warranties but I'm super glad I did and that it worked out so well.

The agents help me with my computer and led me to learn

Representatives were very knowledgeable and helpful - walked me thru my options and were pleasant to work with

[Employee of bestbuy] Needed protection on laptop and perfectly got kg all the protection happu

Outstanding customer service!! Service rep walked me easily through the computer malware issues. Resolved!!

I recommend getting this if you're buying expensive electronics. I bought this with my Razer Blade 15 laptop, which cost $2000. I was skeptical to get this at first, but I did anyway. After a year, my laptop develop 1 dead pixel. Geek Squad didn't agree to repair it because they would onlydo it if there are at least 3 dead pixels. I sent my laptop to Razer. It came back with the issue fixed, but now with a trackpad issue. I brought it to Geek Squad again, but this time, somehow the system doesn't let them send out my laptop for repair. I believe it was because they didn't have the replacement parts from Razer. So they gave me a full refund of the laptop. Although I was unhappy at first that they weren't able to repair my laptop (due to it being Razer), I was happy to get a full refund. Now I can use that to buy another laptop. And I would get this Geek Squad protection again.

It is a must have, it covers a lot of issues and you don't have to ship it to them.

I havent needed to use this product yet but the peace of mind knowing that I have it is irreplaceable.

I like this laptop because it is a widescreen cool. I like because it is thin computer also I love my CD/DVD optical drive. I was going to get me a DELL but, they didn’t have I was looking for. The rep was cool with me. Best Buy has got the ticket. I also bought me a Smart TV in October the tech and salesman was cool setting me up it was the last INSIGINIA ROKU SMART TV it has what I need especially free tv, local channels in the USA I really wished if someone show how do I find local channels in New York City and Northeast New Jersey because I used live there but, I miss New York City. I also the like the New York City radio stations such WQCD 101.9 Smooth Jazz station and WCBS 880 Radio.

My daughter loves this Chromebook. Its has the space neede for her needs

Heck yeah I would definitely buy again! You just never know what is going to happen with new electronics! Peace of mind is priceless! Okay well maybe it does have a price! But it’s worth it!

Best laptop lite weight and strong. Not heating mush and no sound

Peace of mind when you think about it, you are not going to stress if something happens to your purchase.

So so good I haven’t had a chance to use it but good to know I have it