Customer Ratings & Reviews

It seems expensive. I do not know if it is worth it.

Love having this protection. It is a security blanket in case something happens.

Great pricing for the time of warranty. I normally don't purchase warranties.

Whenever I can buy this plan, especially on Asus laptops, because best buy and asus are partners. And they take care of your equipment and if it not repairable it will make it right and refund the money.

Hopefully I never have to use the protection but got it just in case

It's a great laptop and reliable brans and I love the touch screen!

I never buy electronics without investing in additional protection. The product protection is great for those unexpected mishaps. I have used it a few times with Best Buy, and I was so glad that I had it. I do advise that people pay attention to the value of the coverage offered. Though the protection may cover a certain amount of time, the coverage will not exceed a certain dollar amount. I reached the eligible dollar amount for repairs under my coverage prior to the end of my 2 year period and received a friendly email that the product was no longer covered under the protection plan. Considering that I had used it twice, I believe it was worth the money.

If you are going to buy a laptop, especially a gaming machine or a laptop for school, always buy the 3 years extended warranty. I have had a great experience with the warranty part of my computer. I bought an MSI GE72VRF for use at school in my IT cybersecurity classes. Computer worked great for 3 months and then the video card went out. The Geek Squad was great, they look at my computer and determined that it was best just to give me a new one on the spot. Which has served me better, but I am actually about to go and take that one in too. So long story short, buy the warranty, it's good for you!

This product is really amazing!! I loved!! I sure recommend to everyone!!

Great protection for my Yoga. Since i carry it back ad forth to school everyday and use it whole moving around my room teaching, it is worth every penny.

It is exactly what I needed. I love the convenience of the touch screen.

2 times my son has broken his laptop. The 1st time they gave me my money back right away to make a new purchse since the moel was not available for replacement. The 2nd time they replaced the screen no questions asked. It took about 3 weeks to get it back but it's the crazy holiday season and my kid needed the time without it to learn to take better care of his electronics. Overall, happy mom here!

Provides what I needed for my product and the price was acceptable.

This was purchased for a HP laptop I have. Bare in mind it covers HARDWARE (screen hinge, keys breaking, the physical parts) not SOFTWARE. Long story short I did a fresh install of Windows 11 (yeah that’s a issue in itself) but for whatever reason they drivers for the Wi-Fi didn’t work, not allowing me to go online. Which is weird. Modern laptops no longer has a Ethernet port, so I brought the laptop to BestBuy. The gentleman was nice enough to download said drivers and all is fine. He really didn’t have to do that, as it’s not a hardware issue. But he did and I am grateful. No complaints.

Worked with me very well. I went in and they got me a brand new one super quick.

Always looking out for my device. No reason not to purchase it

This is an excellent product for beginners to college-level students. The battery life is extended, and recharging this product is quick and effortless.

I took my computer for review because it had a problem and they treated me super friendly and they took care of checking every detail to send it to the technical service thanks to the geek squad protection I didn't have and won't have to pay anything out of my pocket the computer had problems after less than 1 year it was worth every penny that cost the extra warranty

I always get this service on my electronics. It is gives me good peace of mind that I can get a replacement if it breaks. The replacement will often be a refurbished device, so the battery life can sometimes leave something to be desired. That said the devices are always in great shape and look and run like new. Ill take an old battery in a new computer over a cracked screen any day of the week, so this is well worth it.

The geek squad are expert in diagnosing computer problems and are very customer focused