Customer Ratings & Reviews

The "Squad" knows their stuff. Unfortunately, there are limitations to what they are allowed to do. For example: I had an issue with my trade in and couldn't leave it for them to finish the task. Just a bit of hassle.

I never buy anything expensive without purchasing the warranty. I have used them in the past and Best Buy makes it easy to repair or repkace items quickly.

Excellent service done with care. I reccomend Geek Squad on iinstalls. Curteously done right the first time.

happy to have the protection on my new system. Thank you

Have not yet used! But gives great piece of mind!!

Love the geek squad, what can I say. They know all, see all, do all!

Agents were very helpful with my questions and explained things well

I normally don’t purchase support contracts for electronic equipment but there are a few exceptions. I bought this support contract for a laptop that my son uses which covers normal wear and tear and accidental damage. This one of my few exceptions because laptops get moved and bumped often so I think the cost is justified for a piece of mind.

There are MANY options for computer repair insurance out there. Some are really fantastic. The upside of geek squad is that you can physically bring your computer in and generally get it back quite fast if there's a problem. You don't have to worry about sending it away and it possibly getting lost in the mail or who knows what and then waiting for them to look over your computer and waiting for them to decide what to do with your computer and then waiting for it to get back to you. I need my computer a lot as a student and a mother helping her child through virtual learning so I do not have the time for my computer to be down for a couple weeks while it's getting fixed. Also, if you're like me and keep your computer pristine you can always extend your geek squad coverage at the end of its term as long as your computer is in great condition.

The agents took care of all my needs from start to finish.

Life is full of surprises and not all of them are good. I glad to have peace of mind should my Lenovo crashes or I need some help with it. It's nice to know that my new Lenovo is in good hands should I need a helping hand.

Definitely provides some peace of mind when you know that if you have any issues, the Geek Squad is standing by to help!

Geek Squad are very knowledgeable and it is good to have a great peace of mind regarding your equipment.

Haven't needed it , but thankful I bought it just in case something comes up

Get it if the item is over say $500. Electronics are so quickly made these days and even those that are quality controlled, such as my laptop, there are going to be issues just shortly after the warranty is up I f-ing hate that. So it's either $$ per hour that make fixing the device inequitable to you or buy a new one. The best perk about the Geek squad and the Protection is the better comprehensive coverage that it carries. Manufacturer's warranty is factory flaws, Accidental coverage includes "mishandling" which I did. I took it in and 3 days later had a new screen. Paid for itself right there. I had a professionalism issue with one of the reps but overall it was still excellent.

Its worth it but also not worth it. If ur sure nothings going to happen to your computer than its worth it such as not drinks and such near it. And it sits its 1 place and u dont carry it around or rought it up not worth it but its worth it when somthing goes wrong so its hard to say for sure if its worth it. But its truly only worth it if somthing does go wrong. Its like a expensive gamble lol. Im going to be using them to fix somthing w On my laptop i judt bought here soon so ill update this review once that happens.

The service was great. The installers did a great job getting our tv on the walland everything set . They were professional and friendly.

The plan he was referring to was this one. It's a protection plan, not a replacement plan. It's worth it to some customers more than others, if you look at it as just spending an extra $300~ then obviously you wouldn't think it was worth it. But when you look at all the benefits you get with the plan it justifies the price a lot better

We noticed several small problems with the laptop we bought so we took it back to Best Buy! The Geek Squad member signed us up. We only had to wait 15 minutes for them to look at our problem laptop. The Geek Squad said that they would have another laptop sent out to us the next day! No questions asked! The 3 Year Accidental Geek Squad Protection Plan paid for itself the moment we talked to the Geek Squad about our problem Gaming Laptop! I would recommend them in a second!!!

Be Careful guys, Ever since the brought this Total Tech, or what ever they call it now, when you buy something, they try to push is Total Tech thing instead of their regular warranty. Regular warranty in my case was a 3year warranty for a laptop and the total Tech program is only for one year at 179.99+Tax. Almost double of what the 3yr is alone. You'll pay almost double the price. 3yr warranty price totally worth it IMO.