Customer Ratings & Reviews

I feel confident if anything happens to my laptop. That I can get a new one and not loose my work. I even bought one for my son, so he can use it for school.

They helped me a lot. I had everything put in and it was easy to use. They showed me how to do Shortcuts so it helped out a lot. Thanks for recommend you guys to anybody.

I would have been out of a computer if not for the Geek squad service plan. I had a dell 2 in 1 that had a faulty camera and fingerprint scanner. I sent it to dell under warranty, and they couldnt even fix the problem! Luckily i purchased the service plan and the Geek squad was 100 times more helpful than dell. I am so happy, they are going to replace the computer in its entirety because they couldnt get it to work, even after ordering new parts and installing them. Thank you!

I recommend getting the warranty I paid for one and my daughter fell on ice and damaged the computer beyond repair and I was able to get another with the warranty

Highly recommend geek squad as they are able to walk you through each item purchased

Accidently damaged the screen on my gaming laptop and had to send it in for repairs. Scheduling the appointment was not a big deal, my issue with the process was Best Buy not allowing me to ship my laptop to them directly (I currently live 4 hours away from the nearest best buy). I had to ship my laptop to a friend and have them take it to best buy for me, which was inconvenient.

It’s a smart choice for those who aren’t really careful with their tech.

Great coverage always has been helpful to me every time.

I haven't had to use this service yet, but the coverage seems well worth the cost. I invested a lot of money into buying a new computer. The last computer I bought (from s different store) was only a couple hundred dollars, but I hated it and it broke shortly after purchasing it. I felt a lot more confident making my computer purchase this time knowing accident coverage for 3 years would cost less than half the cost of the computer itself. I definitely value the sense of security.

I recently dropped my computer and having this was a saving grace! It covered all of the damage.

The rep was attentive and helped me install certain controls for my kid to be safe online

Protect your gadgets please. If you’re purchasing laptops, televisions, washers, and dryers it’s best to make sure your investments are protected. Geek Squad is awesome at what they do!

Glad i purchased Geek squad protection. It will make my Laptop computer experience even more profound. When the Customer Service associate offered it to me i immediately grabbed it. I was happy to have Geek Squad protection after he explained to me the importance of having it. He also explained to me how easy it was to bring in my new Laptop if needed. I feel secure knowing i have extra protection that i can use if needed. Thanks Best Buy for such a wonderful shopping experience. Best buy has great Customer service.

geek squad has helped us for years on various products and I have NEVER had a bad experience. fast, friendly, and professional in every aspect. i definitely recommend them

Tried to redeem warranty and was told my laptop would have to be shipped out and would take about a month before I could see the new one. Probably worth the money and the peace of mind, but keep in mind that any repair will put you out of your device for at least 30 days if it is not an easily repairable device.

Decent price knowing that I will be using this laptop everyday. Definitely read what it covers though.

Best buy warranties are always a good deal, yes they are pricy but they cover what they say they will cover, and it's easy to drop off your laptop for them to fix it, you don't have to mail it anywhere.

Haven't had to use it yet but we will see in the future

I bought this for my boyfriend. He is happy with it, is fast and also can be connected with the TV. Through Bluetooth.

This warranty is excellent!!! I would absolutely recommend this extra protection!!!