Customer Ratings & Reviews

Anything good all fungsional working im happy with this product

Should have opted for longer plan. My laptop fried almost exactly a year into having it and geek squad sent it off for repair and had it back to me before my finals were due!

Geek Squad Protection is worth the peace of mind knowing that they are there if ever needed.

Girlfriend loves it l, and she hasnt complained yet. So it looks like a win win here fellas

The agent happily helped detect the damage to my laptop and sent it in for maintenance. Was very helpful and knowledgeable on my protection plan.

The agents sent out my laptop to be fixed, but as it was going to be more expensive to repair than was worth it, I was refunded for my laptop instead.

OK I love the geek squad. They are worth every penny. I purchased the service because my son breaks everything. He’s 12 or he loses it. I had to use the geek squad to restore his iPhone because he changed his password and forgot it. They were able to help me as soon as I walked in and they solve the problem while I waited. Then I had to have AirPods replaced, that was also super efficient and everyone was very friendly. Thanks geek squad.

Havent had to use, thank goodness but i had one before on my tv. My tv kept messing up and they came out once to fix and it started messing up again less than a minth later. They replaced it with a bigger size brand new tv. It worked. Just didnt like that the insurance wouldnt be switched over to the new tv, but cancelled.

just in case the Geek Squad has you covered for accidental spills, drops, cracked screens, or life's curveball.

Amazing customer service. The team was patient, knowledgeable, and professional.

I am relieved to know if I do something stupid, the Geek Squad is there to help.

I made the best decision when I went into Best Buy to update and purchase my new devices. Each and every one of the Geek Squad that I spoke with and asked questions were knowledgeable, professional and patient. No matter how many times I asked a question for clarification they provided me with answers that I could understand along with numerous suggestions. I will never go anywhere else to purchase any technology! Keep up the tremendous work!!

This was for my 9 year old and she loves it and uses it daily

Had a problem with my new laptop. I took the laptop in. The tech explained I had shut down during an update and it could not complete the operation causing the unit to not turn on properly. The update was running in the background, and I was unaware the update was running. had only had the laptop for a few hours when this happened. They scheduled a Tech Appointment immediately. the appointment only took a few minutes, was totally painless. And the Tech resolved my problem right there.

Geek squad took care of me with my computer issue and resolved my problem

I always purchased the warranty for any laptop I purchase. I usually need to use it at least once. This time the touch screen on my computer stopped working and I was able to bring it to Geek Squad and they shipped it off and the screen was replaced free of charge. The downside is that I found it surprising that Geek Squad could not do a screen replacement in the store and would need to ship it off and I would havento wait 5-6 weeks (supposedly due to COVID) to get my laptop back.

I brought my laptop many times for repair and every time they did a great job.

Buying this saved me soo much money. My kid has managed to not only completely break one laptop but damaged the second one I got her after I replaced the first one she broke. When they told me they couldn’t fix her laptop I received a very large amount (the original purchase price of the laptop) on a gift card so I could afford to purchase a new one. I will never buy anything ever again for her without buying this protection too. Total life saver!!

Bought a 3 year to make sure my laptop was covered for the long term! Any time ive used this warranty ive had a posotive experience!

I always buy my laptops at Best Buy. Part of the reason for that is because of the available warranty. I travel all the time for business and need a warranty that is good at any Best Buy. I have had to use these warranties before and have never had a problem having them honored. I would not buy a computer without one!