Customer Ratings & Reviews

I haven't needed to use it yet, but I have in the past and must say it's amazing! My first computer had some power issues and with this bundle I was able to bring in at no additional charge!

This is a must get when ever you buy a new computer, tablet, surface or electrical device. To many times something has happened and the device is broken. If I didn't get this, I would have to pay out of pocket to get a new one, even though the damage is not extensive, it is expensive to fix. Cheaper sometimes to get a new one. For a small cost, I have it covered and it is fixed professionally and completely.

A message to review seeking services. If the product hasn't been used (like a brand new support service) then don't ask for a review. How do I know it's any good? Use your database for something. Please! I have always had great experience with Geek Squad though which is why I get it for all my products. But I haven't used it for this product yet. and Hope I don't for a couple years.

Its always a good idea to get the protection, try to think about how youre using the product and the environment it will be in. For my mose costly electronice i always have them plugged into a ups that has automatic voltage regulation. I would like to see a better assessment of coverage options. Most just go by cost of the product, but if they really stood by quality of the items being brought in , that would provide a better scheme for coverage options.

Greak squad is very important thing to have because all eletric item are so expensive

Geek Squad is the best! They can help out with anything you might need help with!!!

I bought Geek Squad protection with my recent laptop purchases. I had issues with laptops keeping up with Silhoutte program so I had to trade in 2 laptops before I bought my HP Spectre laptop. IT guys were very patient. I wasn't originally prepared for such a high cost but with Geek Squad I was able to trade in when I had issues until I finally made the leap. They helped me chose something that fit my needs.

Thank you for the friendly customer service. I will be careful with this computer and hope nothing will go wrong. I got this one-year plane just in case something bad happens. I will rather be safe than something that doesn't run right or has a blackout, I'll be cover by Geek squad fixing with no trouble. We all like to spend our money wisely and add safe protection to feel better!

I ordered an open Box EXCELLENT conditions option, however it came with multiple scratches, dent, and even the screen with a noticeable line across the screen. On top of delays receiving this laptop due to ups and poor customer service. I have previously purchased another excellent condition open box and it was like new / I’m pretty sure they grabbed a fair condition used laptop and sent this one. Best Buy is disappointing.

I have not had to utilize this protection plan, although it was purchased.

I have always purchased geek squad protection with all my best buy purchases, it has come in very handy with tricky situations that i otherwise would not be able to handle.

When purchasing a product that may create a problem later it is best that you get a Geek Squad subscription, it is the best subscription I have ever purchased. The Geek Squad team are truly knowledgeable and explain what is needed and what is done with your computer or phone.

Great that they gave me a full credit towards a new computer. Unfortunate that they didn't credit me for the remaining 2 yrs of ext. warranty.

Always helpful whenever I come in and fix any issues. Great if you’re a clumsy person like me.

The Geek Squad installed items very fast and explained all very thoroughly.

Great service. There is always a store near. Thecservices you gave us are helpfull.

They explained to me everything with intent for me to understand. Very satisfied with the service.

Best plans ever. I love the Geek.... they are always helpful

We've purchased these plans for a couple of laptops (used for kid's college). Also, for some home appliances. The plans are well worth it. Our local Geek Squad reps have been pretty responsive any time we've had issues. It seems stuff doesn't hold up as well as it used to, so we've gotten our money's worth from these plans.

GeekSquad gives peace of mind. It’s been worth it so far.