Customer Ratings & Reviews

Geek Squad service is always great. I've only used them a few times but the techs have always been above and beyond. They're so helpful and very kind. Always have solved my issues with quickness and kindness.

Haven't had to use it yet hope she don't . I bought just in case of user error if repairs should be needed I'm sure a best buy will be close to her collage.

Haven't had to use the Geek Squad's services for this computer but have been very satisfied when they've cured my computer in the past. Knowing that they are there for a nominal yearly fee is very reassuring.

Was able to replace my laptop charger after it stopped working. Although they were unable to replace the part themselves, they were able to refund the cost of a replacement ordered through a third-party.

The very existance of the Geek Squad with my history of repairs, etc. made by them is a must for me to acquire a warranty for expensive acquisitions. It brings comfort in knowing that convenience and swiftness, as well as replacements, if necessary, is provided by the entire team no matter the store.

This was a must when purchasing a new laptop to be used for school work, saves a lot of worry.

Works great and gives me the piece of mind that I needed for my expensive purchase.

I added it to a clearance laptop. The laptop had issues after using 11 months. Sent it to geeksquad for repair, but they scrapped it without notifying me beforehand. To make matters worse, they only offered a gift card refund instead of matching or replacing it with the same or a similar model. On top of that, my two-year service plan was canceled immediately, even though I haven't even used it for a single year.

Haven’t had to use this extended warranty yet but I understand that Best Buy protection products are in another class when it comes to honoring warranties.

I had a computer that went out and they gave me a gift card for the value. Sometim s geek squad can't do much which can be frustrating and they say things aren't covered or I have to pay for them just to ship it after I paid for the service.

Purchased few weeks ago i5 runs faster then I thought. Screen bright and colorful. Only negative things are back-lit keys I miss takes time to find right keys I guess in time i will get used too. Power button needs to be a button not a bar, I have big fingers.

I purchased a new laptop from Best Buy and accidental/extendeded waranty because i have purchased 4 or 5 reconditioned laptops in the past few years and was advised to do as I did and I AM STILL GOING TO HAVE TO SEND IN MY BRAND NEW DELL IN TO BE REPAIRED AND BE WITHOUT IT FOR 2 TO 3 WEEKS! I am so extremely disapointed that i am dealing with this, considering when i discussed the extra 120 dollars i payed ditectly to best buy only because i was told it would never have to be sent out! I was considering whether to purchase the dell or the geek squad becuase the guy blaitantlg lies to me about multiple aspects of this laptop! The otignial price for this machine is more than my car is worth! Im a midle aged widow single mom taking care of my husbands mom!I am not who has money to buy another laptop because it broke the bank to spend this 600 dollars on the clearance laptop! It was on clearance and open box, and originalt price being over 1100 dollars and came with no charger, which is ridiculous to tell a customer that "its an opeĺn box so if it does not come with one i had to buy one. Furthermore the keys stick from day on and now some keys do not work and it needs to be sent out to be repaired. The geek squad associate that looked at the laptop wjen i brought it to be diagnosed to however, was very nice and seemed to be compident but i am wishing i would have know this beriee any if this because i would have never .

This laptop is capable of gaming at a very high performance. I bought this when it was on sale for a really great price and I never looked back. Highly recommend for a budget friendly gaming laptop. Only reason it’s a 4/5 and not 5/5 is that it doesn’t have a number pad. But Microsoft sells a wireless one that made up for it.

Speed, capacity and color are awesome. Pretty light laptop.

I love having the support close to home. I also like that Best Buy keeps my purchase/warranty information on file.

I’ll always opt in for warranties now! My boyfriend’s Alienware laptop was junked out due to an issue with the motherboard. We purchased a comprehensive 3-year warranty that gave us store credit and allowed us to get a brand new Alienware. Best decision I made. The agents I communicated with were all so helpful through the service process.

Geek squad was super helpful in replacement of my charger. Process was super quick and smooth.

I've had this laptop for about a month now and it's been working great. I installed some programs to be used for 3d printing and the cricut. And still running well. Will update as the time.goes

Great and fast service. In and out service and great explanation.

I have not needed to utilize the geek squad folks yet for the most recently purchased laptop. However, I have utilized the geek squad for other issues in the past and have found the technical service to be very effective in financially worth purchasing the protection with electronics such as laptops, portable HDD’s, and portable tablets etc.