Customer Ratings & Reviews

I guess they are experienced persons, but beside installing programs in my laptops, I never have been serviced by the Geed Squad

I have two little kids who like to touch my computer. With it being touch screen, the two year protection plan seemed essential and it covers so much!

Haven’t had to use this yet but I’m glad I purchased this one year protection plan. Now I know my computer has protection for anything that could happen

Well worth the purchase. My husband dropped my new laptop 5 days after purchase and the screen shattered. Thankfully I purchased the warranty at the same time as the computer. All has been fixed and works well.

I used Geek Squad on my last computer. Barely made last minute. They kept my computer over the time by over 2 weeks. Then it came back broke still. They gave a gift card in the amount. I got a new computer. I will still use their service but expect a wait. I paid extra to have my package shipped and it arrived later. They did not get back to me about this.

Not really sure never had a chance to even download it.

I can’t say enough bout how good geek squad performance is had laptop which was lagging five years old brought it in had it moving like new laptop only reason purchased new laptop is this one was getting outdated-had many different things fixed through years always had problems resolved. Now free virus protection incorporated into this service

Haven’t used it so I’m not sure about it. I a cheapskate so the price is why I gave it 4 stars. Haha

The team is a great option whenever you need help.

At one time I wouldn’t purchase the Geek squad’s services, but I did recently. These techs well trained and communicative. They made me feel confident in their abilities and calmed me down when I was frantic that my laptop wasn’t going to work ever again. When it was fixed. They told me in layman‘s terms what the issue was and what to do with the future.

Almost everything I buy at Best Buy I get the Geek Squad Protection. It has saved me a ton of money. Recently I bought a new laptop and it was defective where the screen detached from the keyboard. I took it into Best Buy and they ordered me a brand new one. Great service, never have to worry about a bad product ever again with the geek squad protection plans!

Very nice, if they do not get to fixed they give you the credit

Excellent service, I had issue with my laptop and geek squad was able to resolve it in a timely manner

I always have great results purchasing Geek sqaud protection. My brand new computer (refurbished) had a blown speaker. They fixed it and I had my computer back within 2 weeks. I will always add this service because you just never know. Well worth the added cost each time.

love this they are so nice and very helpful and always available

The best warranty plan in existence. That's why I always shop at Best Buy. Insuring your product for three years is highly recommended.

Geek squad is always helpful and there when I need them.

This laptop is capable of gaming at a very high performance. I bought this when it was on sale for a really great price and I never looked back. Highly recommend for a budget friendly gaming laptop. Only reason it’s a 4/5 and not 5/5 is that it doesn’t have a number pad. But Microsoft sells a wireless one that made up for it.

Love this option. Very convenient and it's right inside the store i already shop at. Well worth it and not that expensive!! Totally recommend and they set up my laptop for me after purchase to get me going...

Overall, Geek Squad protection does provide instant ease of mind. Though it isn't the best protection out there, it is quite convenient when purchasing items with Best Buy to add on their protection plan(s). The cost is usually fair/competitive and the coverage is fairly decent. So, if you aren't hard on your purchases, the everyday wear and tear protection this service provides are just enough.